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jumpAgrade‚Äč‚Äč Privacy ‚Äč‚ÄčPolicy

This privacy policy is for this website jumpAgrade (“Our Site”) and served by jumpAgrade Ltd and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user‚Äč‚Äč data ‚Äč‚Äčand ‚Äč‚Äčinformation‚Äč‚Äč will ‚Äč‚Äčalso‚Äč‚Äč be‚Äč‚Äčdetailed‚Äč‚Äč within‚Äč‚Äč this ‚Äč‚Äčprivacy ‚Äč‚Äčpolicy‚Äč‚Äč (the ‚Äč‚Äč“Privacy‚Äč‚ÄčPolicy”).

We at jumpAgrade Ltd ("jumpAgrade," "We," "Us," "Our”) know that you care about how your personal information is used and shared, and We take your privacy seriously. By accessing or using Our Services (including without limitation the mobile version of the website (the “Mobile Site”) and the jumpAgrade mobile application(s) available via the Apple App Store and the Android Marketplace (collectively, the “Mobile Application”)), you acknowledge that you accept the practices and policies outlined in this Privacy Policy. Remember that your use of jumpAgrade’s services is at all times subject to the Terms of Service, which incorporates this Privacy Policy. Any terms we use here without defining them have the definitions ‚Äč‚Äčgiven ‚Äč‚Äčto ‚Äč‚Äčthem ‚Äč‚Äčin ‚Äč‚Äčthe ‚Äč‚ÄčTerms ‚Äč‚Äčof‚Äč‚Äč Service.

Our ‚Äč‚ÄčCommitment

What‚Äč‚Äč information ‚Äč‚Äčdoes ‚Äč‚ÄčjumpAgrade ‚Äč‚Äčdisplay ‚Äč‚Äčor ‚Äč‚Äčcollect?

Information ‚Äč‚ÄčYou‚Äč‚Äč Provide ‚Äč‚Äčto ‚Äč‚ÄčUs

We receive and store any information you knowingly enter when using Our Services, whether via computer, mobile phone, other wireless device, or that you provide to Us in any other way. This information may include, without limitation, personal information such as your name, username, email address, Student Username, Student User email address (if any), qualifications, phone number, school affiliation, billing and payment information, and any other information necessary for us to provide Our Services. Therefore, by way of personal information of a Student User all We require is a name, school affiliation and email address. [through the functionality of the ‚Äč‚ÄčServices,‚Äč‚Äč you ‚Äč‚Äčmay‚Äč‚Äčalso‚Äč‚Äč be‚Äč‚Äč permitted ‚Äč‚Äčto ‚Äč‚Äčinput‚Äč‚Äč an‚Äč‚Äč email‚Äč‚Äč address‚Äč‚Äč or‚Äč‚Äč phone ‚Äč‚Äčnumber.]

Information ‚Äč‚ÄčCollected ‚Äč‚ÄčAutomatically

We receive and store certain types of information whenever a Site User interacts with Our Site (“Usage Information”); this Usage Information is not personal information. For example, jumpAgrade automatically receives and records information on Our server logs from your browser including your IP address, jumpAgrade cookie information, and the page you requested.

We also record the details of activity of Site Users on Our Platform, and the number and frequency ‚Äč‚Äčof‚Äč‚Äč visitors ‚Äč‚Äčto ‚Äč‚ÄčOur ‚Äč‚ÄčSite ‚Äč‚Äčand‚Äč‚Äč its ‚Äč‚Äčcomponents.

When you download our Mobile Application, We automatically collect information on the type of device, name and version of the operating system, name and version of the application, whether the currently logged in user is a Tutor User or Student User, the numerical mobile device user ID, as well as actions performed by the currently logged in user in accessing the Mobile Application (“Mobile Usage Information,” which is considered part of Usage Information as‚Äč‚Äč described ‚Äč‚Äčabove).

We also use mobile analytics software to allow Us to better understand the functionality of Our Mobile Application and Mobile Site on your phone. This software may record information such as how often you use the Mobile Application, the events that occur within the Mobile Application, aggregated usage information, performance data, and where the application was downloaded‚Äč‚Äč from; ‚Äč‚Äčthis‚Äč‚Äč information ‚Äč‚Äčis‚Äč‚Äč considered‚Äč‚Äč Mobile‚Äč‚Äč Usage ‚Äč‚ÄčInformation.

The Services may also contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how Our‚Äč‚ÄčServices‚Äč‚Äčare‚Äč‚Äčused.

Information ‚Äč‚ÄčThat ‚Äč‚ÄčWe ‚Äč‚ÄčCollect

As‚Äč‚Äč part‚Äč‚Äč of ‚Äč‚Äčyour‚Äč‚Äč use ‚Äč‚Äčof‚Äč‚Äč our‚Äč‚Äč Services ‚Äč‚ÄčWe‚Äč‚Äč may‚Äč‚Äč collect ‚Äč‚Äčand‚Äč‚Äč process ‚Äč‚Äčthe ‚Äč‚Äčfollowing ‚Äč‚Äčdata ‚Äč‚Äčabout‚Äč‚Äčyou:

- Information about your use of Our Site, Our Mobile Site and/or Our Mobile Application including details of your visits such as pages viewed and the resources that you access. Such ‚Äč‚Äčinformation ‚Äč‚Äčincludes‚Äč‚Äč traffic‚Äč‚Äč data, ‚Äč‚Äčlocation‚Äč‚Äč data ‚Äč‚Äčand‚Äč‚Äč other‚Äč‚Äč communication‚Äč‚Äč data.

- Information provided voluntarily by you. For example, when you register for information or book a lesson, communicate through Our Site, Our Mobile Site and/or Our Mobile Application,‚Äč‚Äčor‚Äč‚Äč when ‚Äč‚Äčyou ‚Äč‚Äčcontact ‚Äč‚Äčus ‚Äč‚Äčby ‚Äč‚Äčemail‚Äč‚Äč or ‚Äč‚Äčtelephone.

- Technical information used to identify you, such as login information, your IP address, the device, browser or operating system used to access Our Site, Our Mobile Site and/or Our Mobile‚Äč‚Äč Application.

- We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from‚Äč‚Äčthem.

- All payment card information is handled by a third party. We do not handle any payment card ‚Äč‚Äčinformation ‚Äč‚Äčourselves,‚Äč‚Äčand‚Äč‚Äč are ‚Äč‚Äčnot‚Äč‚Äč PCI‚Äč‚Äč compliant.

Use‚Äč‚Äč of ‚Äč‚ÄčCookies

Cookies are small bits of text that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site‚Äč‚Äčagain,‚Äč‚Äč so ‚Äč‚Äčit‚Äč‚Äč can ‚Äč‚Äčrecognise ‚Äč‚Äčyou‚Äč‚Äč and‚Äč‚Äč can ‚Äč‚Äčthen ‚Äč‚Äčtailor‚Äč‚Äč what‚Äč‚Äč you‚Äč‚Äč see‚Äč‚Äč on‚Äč‚Äčthe ‚Äč‚Äčscreen.

We ‚Äč‚Äčuse‚Äč‚Äč cookies‚Äč‚Äč for‚Äč‚Äč two‚Äč‚Äč main ‚Äč‚Äčpurposes:

1) For Our Site, [Our Mobile Site and/or Our Mobile Application] to operate We use cookies to, for example, save login information, record when you have returned to Our Site, Our Mobile Site and/or Our Mobile Application, and during the booking and payment processes.

2) For analytical purposes to record visits to Our Site, Our Mobile Site and/or Our Mobile Application, to see how visitors navigate through Our Site, Our Mobile Site and/or Our Mobile Application, and to record which pages have been visited. We may use third party cookies ‚Äč‚Äčfor‚Äč‚Äč this ‚Äč‚Äčpurpose.

You may block cookies by activating a setting on your browser or operating system that allows you to refuse the setting of all or some cookies. By doing so, you may not be able to access all or parts ‚Äč‚Äčof‚Äč‚Äč Our‚Äč‚Äč Site,‚Äč‚ÄčOur ‚Äč‚ÄčMobile ‚Äč‚ÄčSite ‚Äč‚Äčand/or‚Äč‚Äč Our‚Äč‚Äč Mobile‚Äč‚Äč Application.

For‚Äč‚Äč more‚Äč‚Äč information‚Äč‚Äč please ‚Äč‚Äčread ‚Äč‚Äčthe‚Äč‚Äč advice ‚Äč‚Äčat ‚Äč‚Äč

Use ‚Äč‚Äčof‚Äč‚Äč Your ‚Äč‚ÄčInformation

We‚Äč‚Äč will‚Äč‚Äč use ‚Äč‚Äčthe ‚Äč‚Äčinformation‚Äč‚Äč you ‚Äč‚Äčgive ‚Äč‚ÄčUs:

- to carry out our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and/or services that you request from Us;

- to provide you with information about Us (including other products and services We offer) ‚Äč‚Äčand ‚Äč‚Äčto ‚Äč‚Äčsend‚Äč‚Äč you‚Äč‚Äč newsletters;

- to‚Äč‚Äč notify‚Äč‚Äč you‚Äč‚Äč about ‚Äč‚Äčchanges ‚Äč‚Äčto ‚Äč‚ÄčOur‚Äč‚Äč Services;

- to help us communicate with you effectively should you try to contact us via Our Site, Our Mobile Site and/or Our Mobile Application, including verification of any claims you may make;‚Äč‚Äč and

- to ensure that content from Our Site, Our Mobile Site and/or Our Mobile Application is presented ‚Äč‚Äčin‚Äč‚Äč the ‚Äč‚Äčmost ‚Äč‚Äčeffective ‚Äč‚Äčmanner‚Äč‚Äč for‚Äč‚Äč you ‚Äč‚Äčand ‚Äč‚Äčfor ‚Äč‚Äčyour ‚Äč‚Äčcomputer‚Äč‚Äč or‚Äč‚Äč mobile‚Äč‚Äč device.

- We may use your personal data to send you emails (or other communications) with details of our or third-party products or services which may be of interest to you, including information about special offers or promotions. If you would prefer not to receive any such emails or other communications, please tell us by emailing us [email protected]

We will use any information collected about you automatically when you visit Our Site, Our Mobile‚Äč‚Äč Site‚Äč‚Äč and/or‚Äč‚Äč Our ‚Äč‚ÄčMobile‚Äč‚Äč Application:

- to administer Our Site, Our Mobile Site and/or Our Mobile Application and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey‚Äč‚Äč purposes;

- to improve Our Site, Our Mobile Site and/or Our Mobile Application and to ensure that content is presented in the most effective manner for you and for your computer or mobile‚Äč‚Äč device;

- to allow you to participate in any interactive features of Our Service, when you choose to do ‚Äč‚Äčso;

- as part of our efforts to keep Our Site, Our Mobile Site and/or Our Mobile Application safe ‚Äč‚Äčand‚Äč‚Äč secure.

- to make suggestions and recommendations to you about other products or services that may interest you. Such additional information will only be provided where you have consented ‚Äč‚Äčto‚Äč‚Äč receive ‚Äč‚Äčsuch ‚Äč‚Äčinformation;‚Äč‚Äč and

- to inform you of any changes to Our Site, Our Mobile Site and/or Our Mobile Application, Our‚Äč‚Äč Services ‚Äč‚Äčor‚Äč‚Äč goods ‚Äč‚Äčand‚Äč‚Äč products.

We may combine information We receive from other sources with information you give to Us and information We collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information received by Us).

We retain personal data from closed accounts in order to comply with legal obligations, enforce Our Terms, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with ‚Äč‚Äčany ‚Äč‚Äčinvestigations ‚Äč‚Äčand‚Äč‚Äč take‚Äč‚Äč other‚Äč‚Äč actions‚Äč‚Äč as‚Äč‚Äč permitted‚Äč‚Äč by ‚Äč‚Äčlaw.

We never give your details to third parties to use your data to enable them to provide you with information‚Äč‚Äč regarding‚Äč‚Äč unrelated‚Äč‚Äč goods‚Äč‚Äč or‚Äč‚Äč services.

Storing‚Äč‚Äč Your‚Äč‚Äč Personal‚Äč‚Äč Data

In operating Our Site, Our Mobile Site and/or Our Mobile Application it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to Us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that‚Äč‚Äč your ‚Äč‚Äčdata‚Äč‚Äč is‚Äč‚Äč stored‚Äč‚Äč securely.

Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to‚Äč‚Äč send ‚Äč‚ÄčUs ‚Äč‚Äčelectronically,‚Äč‚Äč sending ‚Äč‚Äčsuch ‚Äč‚Äčinformation ‚Äč‚Äčis ‚Äč‚Äčentirely ‚Äč‚Äčat ‚Äč‚Äčyour‚Äč‚Äčown ‚Äč‚Äčrisk.

[How is ‚Äč‚Äčpersonal‚Äč‚Äč information of‚Äč‚Äč minors collected?]

[If we learn We have collected personal information of a Student User who is aged under 18 without parental consent being obtained by his or her school, district, and/or teacher, or if we learn a student under 18 has provided us personal information beyond what we request from him or her, we will delete that information as quickly as possible. If you believe that a student under 18 may have provided us personal information in violation of this paragraph, please contact ‚Äč‚Äčus ‚Äč‚Äčat ‚Äč‚Äč‚Äč[email protected]‚Äč]

[When we use the term "Personal Information" in this Privacy Policy, we are referring to personally identifiable information of individual, non-student registrants of the Services. References to "Children's Personal Information" only apply to personally identifiable information of users who have registered for the Services as minor students (i.e., students under the age of 18).‚Äč‚Äč General ‚Äč‚Äčreferences ‚Äč‚Äčto ‚Äč‚Äč"information"‚Äč‚Äč apply ‚Äč‚Äčto ‚Äč‚Äčall ‚Äč‚Äčusers.]


Mobile‚Äč‚Äč Usage ‚Äč‚ÄčInformation

This information is used to determine the device capabilities and usage trends which allows Us to better understand which devices We should support and what features are most frequently used.

Push‚Äč‚Äč Notifications

If you use the Mobile Application, We will send push notifications to your mobile device in order to make you aware of certain activities that may occur within your account, such as when new material has been entered on Our Platform. You may opt-out of receiving such communications by ‚Äč‚Äčturning‚Äč‚Äč them ‚Äč‚Äčoff ‚Äč‚Äčat ‚Äč‚Äčthe‚Äč‚Äč device ‚Äč‚Äčlevel‚Äč‚Äč or‚Äč‚Äč emailing ‚Äč‚ÄčUs ‚Äč‚Äčat‚Äč‚Äč[email protected]

We will not disclose your personal information to any other party other than in accordance with this‚Äč‚Äč Privacy‚Äč‚Äč Policy ‚Äč‚Äčand ‚Äč‚Äčin‚Äč‚Äč the ‚Äč‚Äčcircumstances‚Äč‚Äč detailed‚Äč‚Äč below:

‚óŹ In‚Äč‚Äč the ‚Äč‚Äčevent ‚Äč‚Äčthat ‚Äč‚ÄčWe ‚Äč‚Äčsell‚Äč‚Äč any‚Äč‚Äč or‚Äč‚Äč all ‚Äč‚Äčof‚Äč‚Äč Our ‚Äč‚Äčbusiness ‚Äč‚Äčto ‚Äč‚Äča‚Äč‚Äč buyer.

‚óŹ Where ‚Äč‚ÄčWe ‚Äč‚Äčare ‚Äč‚Äčlegally ‚Äč‚Äčrequired ‚Äč‚Äčby ‚Äč‚Äčlaw‚Äč‚Äč to‚Äč‚Äč disclose ‚Äč‚Äčyour‚Äč‚Äč personal‚Äč‚Äč information.

‚óŹ To‚Äč‚Äč further‚Äč‚Äč fraud ‚Äč‚Äčprotection ‚Äč‚Äčand ‚Äč‚Äčreduce ‚Äč‚Äčthe ‚Äč‚Äčrisk ‚Äč‚Äčof ‚Äč‚Äčfraud.

Third‚Äč‚Äč Party‚Äč‚Äč Links

On occasion We include links to third party websites on Our Site. Where We provide a link, it does not mean that We endorse or approve that third party websites policy towards visitor privacy.‚Äč‚ÄčYou‚Äč‚Äč should ‚Äč‚Äčreview ‚Äč‚Äčtheir‚Äč‚Äč privacy ‚Äč‚Äčpolicy ‚Äč‚Äčbefore‚Äč‚Äč sending‚Äč‚Äč them ‚Äč‚Äčany‚Äč‚Äčpersonal‚Äč‚Äč data.

Contacting‚Äč‚Äč Us

Please do not hesitate to contact Us regarding any matter relating to this Privacy Policy. We will endeavour to respond to you as soon a reasonably possible. Contact can be made via email at [email protected]