jumpAgradeββTermsββ&ββConditions
This page (together with our Privacy Policy) tells you information about jumpAgrade Ltd (βjumpAgradeβ, βOurβ, βWeβ, or βUsβ) and the legal terms and conditions (βTermsβ) thatββapplyββwhenββyouββuseββtheββjumpAgradeββplatformββ(βOurββsiteβ).
OurββService
JumpAgrade is an online software platform that allows students to improve their grades through personalised feedback on the work they do in preparation for second level exams. jumpAgrade captures the value of the traditional private tutoring service, this being the prompt and detailed feedback a student receives from a tutor, but delivers it to students in a more efficient, convenient and affordableββway;ββthroughββaββmobileββappββandββwebββplatform.
Definitions
βAdult Userβ β A person over the age of 18 who contracts with jumpAgrade for the provision of Our Service to a Student User (defined below). [Once Payment (as defined below) is made an Adult User is deemed to have consented to a Student UserββusingββOurββService;ββ]
βBookingβ - A Booking is made where an Adult User completes a form on Our Site and completes payment for Our Service in accordance with these Terms. [Each Booking entitles a Student User to 4 weeks of Questions, and provided Submissions areββmade,ββFeedbackββfromββtheββrelevantββTutorββUser;]
βFeedbackβ A communication provided by a Tutor User to a Student User relating to aββSubmission;
βPlatformβ β The part of Our Site where Tutor Users can upload Problem Sets and StudentββUsersββcanββreceiveββproblemββsetββandββsubmitββSubmissions;
βProblem Setβ β A personalised set of questions which a Tutor User prescribes to a StudentββUserββfollowingββaββcompletedββBooking;
βSubmissionβ The work submitted by a Student User in response to the weekly Problem Set prescribed by a Tutor User. Only one Submission can be made per ProblemββSet;
βTutorβ βTutors
βTutor Userβ - Tutor users are service providers to students which are facilitated throughββtheββjumpAgradeββplatform;
[βSite Userβ - Any registered user on the jumpAgrade platform, including all registeredβββAdultββUsersβ,βββTutorββUsersβββandβββStudentββUsersβ.]
OurββServices
JumpAgrade offers parents an innovative and flexible βout of schoolβ study option for any Leaving Certificate student on a range of subjects (see the βServicesβ section of Our Site) through the provision of tailored Problem Sets by an experienced Tutor in addition to detailed Feedback and guidance from Tutors on all Submissions made throughββOurββPlatformββ(βOurββServiceβ).
Our Platform then facilitates a Tutor User (e.g. Math Leaving Certificate tutor) to provide a set of problems/questions to a Student User on a chosen area of a
With each Booking a Student User will receive a weekly Problem Set over a 4 week period. Once a Problem Set has been received and completed by a Student User they are entitled to make one Submission per week to the Tutor User. Once a Submission has been entered on Our Platform by a Student User, it is the responsibility of the TutorββUserββtoββprovideββFeedbackββtoββtheββStudentββUserββwithinββaββ48ββhourββperiod.
You agree that by registering a profile and accessing Our Site or using Our Services, or any content or information provided as part of Our Services, you are entering into an agreement with Us, such agreement being governed by these Terms. Please read these Terms carefully and make sure that you understand them before using Our Site and purchasing Our Services. Please note that before a Booking can be confirmed you will be asked to agree to these Terms. If you refuse to accept these Terms,ββyouββwillββnotββbeββableββtoββavailββofββOurββServices.
We may amend these Terms from time to time. Every time you wish to use Our Site and order Our Services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on the 21 β st ββday ββof ββSeptember ββ2017.
jumpAgrade Ltd is a business registered in Ireland (Company Number: 569565 whose registeredββofficeββisββatββHeywoods,ββCastleconnell,ββCo.ββLimerick.
1. jumpAgradeββRightsββ&ββResponsibilities
a) To ββhelp ββStudent ββUsers, ββby ββfacilitating ββthe ββprovision ββof ββpersonalised ββlearning ββtuition ββservices ββby ββTutor ββUsers.
b) To ββensure, ββas ββmuch ββas ββpossible, ββthat ββOur ββSite ββremains ββfunctional, ββincluding ββsystems, ββthe ββbooking ββsystem ββand ββpayment ββprocessing.
c) To ββcommunicate ββany ββplanned ββmaintenance ββof ββOur ββSite ββor ββdowntime.
d) To ββreasonably ββendeavour ββto ββkeep ββOur ββSite ββfree ββfrom ββviruses ββand ββworms.
e) To ββdecide ββwhen ββa ββTutorβs ββprofile ββis ββsufficiently ββcomplete ββto ββbe ββset ββlive ββand ββbe ββby ββother ββUsers.
f) To ββcommunicate ββnew ββBookings, ββconfirmation ββof ββBookings, ββand ββCancellations, ββboth ββStudent ββUsers ββand ββTutor ββUsers ββvia ββthe ββmode ββof ββcommunication ββby ββthem ββupon ββregistration.
g) To ββprocess ββeach ββAdult ββUserβs ββpayment ββpromptly, ββand ββusually ββwithin ββ7 ββdays ββof ββBooking, ββprovided ββthere ββis ββno ββComplaint.
h) To ββinvestigate ββComplaints ββto ββa ββreasonable ββdegree ββby ββpromptly ββinforming ββthe ββAdult ββUsers, ββStudent ββUsers ββand ββTutor ββUsers ββof ββissues ββraised ββ(see ββsection ββbelow) ββ[and ββallowing ββthem ββto ββrepresent ββthemselves ββby
i) To ββprocess ββRefunds ββpromptly ββin ββcircumstances ββwhere ββan ββAdult ββUser ββclaims ββfor ββa ββRefund ββin ββaccordance ββwith ββthese ββTerms. ββ[in ββthe ββevent ββlessons/feedback ββdo ββnot ββtake ββplace, ββa ββComplaint ββis ββupheld ββand ββunder ββthe ββof ββour ββrefund ββpolicy.]
j) To ββtake ββall ββprecautions ββwe ββconsider ββreasonable ββand ββnecessary ββto ββprotect ββUsers ββand ββTutor ββUsers ββinformation. ββjumpAgrade ββwill ββonly ββuse ββin ββaccordance ββwith ββits ββPrivacy ββPolicy. ββjumpAgrade ββwill ββnot ββbe ββheld ββfor ββunauthorised ββuse ββof ββinformation ββby ββAdult ββUsers, ββStudent ββUsers ββor ββUsers.
k)
To
ββmonitor
ββSubmissions,
ββpostings
ββand/or
ββmessages
ββmade
ββon
ββOur
ββwebsite
ββall
ββcommunications
ββmade
ββbetween
ββStudent
ββUsers
ββand
ββTutor
ββUsers
ββOur
ββPlatform.
ββ[We
ββdo
ββso
ββin
ββthe
ββhope
ββof
ββhelping
ββStudents
ββand
ββTutors
ββmeet,
2.ββUserββResponsibilities
Asββdefinedββatββtheββbeginningββofββthisββdocument,ββaβββUserβββmeansββaββpersonββwhoββuses OurββSiteββ(whetherββorββnotββregisteredββwithββus).
a) Users ββare ββresponsible ββfor ββtheir ββown ββsecurity ββin ββconjunction ββwith ββour ββservices, ββonline ββand ββoffline.
b) Users ββare ββsolely ββresponsible ββfor ββthe ββmaterial ββthey ββpost ββon ββOur ββSite, ββincluding ββsent, ββand ββmust ββnot ββpost ββdefamatory, ββoffensive ββor ββillegal ββmaterial.
c) Users ββmust ββimmediately ββreport ββany ββdefamatory, ββoffensive ββor ββillegal ββmaterial ββview ββon ββour ββwebsite.
d)
Users
ββmust
ββexercise
ββtheir
ββown
ββjudgement
ββregarding
ββthe
ββaccuracy
ββof
ββprovided
ββon
ββthe
ββwebsite.
ββjumpAgrade
ββcannot
ββguarantee
ββthat
ββall
e) Users ββare ββresponsible ββfor ββtheir ββown ββinternet ββsecurity ββwhen ββusing ββthe ββwebsite.
f) Users ββmust ββcontact ββjumpAgrade ββimmediately ββif ββthey ββbelieve ββtheir ββpassword ββbeen ββcompromised. ββUsers ββwill ββbe ββresponsible ββfor ββthe ββactions ββof ββany ββconducted ββin ββtheir ββname ββuntil ββthey ββhave ββnotified ββjumpAgrade
g) Users ββmust ββnot ββuse ββthe ββsite ββwith ββthe ββintention ββof ββdisintermediating ββin ββany ββway. ββUsers ββmust ββnot ββuse ββthe ββplatform ββwith ββthe ββintention ββdisintermediating ββjumpAgrade ββin ββany ββway. ββUsers ββmust ββnot ββpromote ββor ββservices ββof ββany ββcompany ββother ββthan ββjumpAgrade.
h) Users ββagree ββto ββabide ββby ββthe ββPrivacy ββPolicy ββprovided ββthrough ββthe ββplatform.
i) Any ββUser ββwho ββfails ββto ββmeet ββthese ββterms ββand ββconditions ββmay ββbe ββbarred ββfrom ββthe ββplatform ββand ββrelated ββservices.
3. StudentββResponsibilities
Asββdefinedββatββtheββbeginningββofββthisββdocument,ββaβββStudentβββmeansββaββUserββwhoββhas registeredββaββStudentββaccountββonββtheββwebsite.
a) jumpAgrade ββtakes ββno ββresponsibility ββfor ββthe ββactions ββof ββStudents ββor ββTutors ββand ββsolely ββresponsible ββfor ββits ββown ββactions.
b)
Students
ββmust
ββbe
ββ18
ββyears
ββold
ββto
ββbook
ββa
ββsubmission
ββfor
ββthemselves,
ββor
ββbe
ββby
ββa
ββparent
ββor
ββlegal
ββguardian
ββwho
ββgives
ββconsent
ββfor
ββthem
ββto
ββtuition.
ββStudents
ββmust
ββensure
ββthat
ββall
ββof
ββtheir
ββpersonal
ββdetails
ββand
c) Students ββhave ββup ββto ββ12 ββhours ββbefore ββtheir ββfirst ββLesson ββwith ββa ββnew ββTutor ββis ββdue ββcommence ββto ββconfirm ββthe ββbooking. ββTo ββconfirm ββa ββbooking, ββStudents ββmust ββvalid ββpayment ββdetails ββon ββour ββplatform. ββIn ββconfirming ββtheir ββbooking ββwith ββTutor, ββthe ββstudent ββis ββentitled ββto ββa ββweekly ββsubmission ββto ββthe ββtutor ββwhere ββthe ββis ββto ββprovide ββfeedback ββbetween ββ24 ββand ββ48 ββhours.
d) ββWhen ββa ββbooking ββis ββconfirmed, ββStudents ββenter ββdirectly ββinto ββa ββcontract ββwith ββThe ββterms ββand ββconditions ββwithin ββthis ββdocument ββcover ββall ββbetween ββthe ββStudents ββand ββTutors.
e) When ββa ββconfirmed ββbooking ββexists, ββStudents ββmust ββensure ββthat ββthey ββhave ββa ββdebit/credit ββcard ββregistered ββon ββour ββplatform, ββwith ββsufficient ββfunds ββto ββthe ββbookings ββthey ββhave ββconfirmed.
f) Students ββcannot ββpay ββthe ββTutor ββdirectly. ββAll ββpayments ββmust ββbe ββmade ββthrough ββjumpAgrade ββplatform.
g) Students ββagree ββthat ββthere ββwill ββbe ββno ββattempts ββto ββdisintermediate ββjumpAgrade ββany ββway, ββeither ββat ββthe ββtime ββof ββbooking ββor ββat ββany ββpoint ββin ββfuture ββand ββthat ββall
futureββLessonsββwithββaββTutorββfoundββthroughββtheββplatformββwillββbeββbooked throughββjumpAgrade.
h) Students ββmust ββuse ββtheir ββown ββjudgement ββabout ββthe ββservices ββof ββTutors ββdetailed ββthe ββplatform.
i) Any ββStudent ββwho ββfails ββto ββmeet ββthese ββTerms ββand ββConditions ββmay ββbe ββbarred ββfrom ββusing ββthe ββplatform ββand ββrelated ββservices. ββreserves ββthe ββright ββto ββcancel ββany ββexisting ββbookings.
4. Adult ββResponsibilities
Asββdefinedββatββtheββbeginningββofββthisββdocument,ββaβββAdultβββmeansββaββUserββwhoββhas registeredββaββadultββaccountββonββtheββwebsite.
j) jumpAgrade ββtakes ββno ββresponsibility ββfor ββthe ββactions ββof ββadults, ββStudents ββor ββand ββis ββsolely ββresponsible ββfor ββits ββown ββactions.
k)
Students
ββmust
ββbe
ββ18
ββyears
ββold
ββto
ββbook
ββa
ββsubmission
ββfor
ββthemselves,
ββor
ββbe
ββby
ββa
ββparent
ββor
ββlegal
ββguardian
ββwho
ββgives
ββconsent
ββfor
ββthem
ββto
ββtuition.
ββAdult
ββusers
ββmust
ββensure
ββthat
ββall
ββof
ββtheir
ββpersonal
ββdetails
ββand
l) Adults ββhave ββup ββto ββ12 ββhours ββbefore ββtheir ββfirst ββLesson ββwith ββa ββnew ββTutor ββis ββdue ββcommence ββto ββconfirm ββthe ββbooking. ββTo ββconfirm ββa ββbooking, ββStudents ββmust ββvalid ββpayment ββdetails ββon ββour ββplatform. ββIn ββconfirming ββtheir ββbooking ββwith ββTutor, ββthe ββstudent ββis ββentitled ββto ββa ββweekly ββsubmission ββto ββthe ββtutor ββwhere ββthe ββis ββto ββprovide ββfeedback ββbetween ββ24 ββand ββ48 ββhours.
m) When ββa ββbooking ββis ββconfirmed, ββStudents ββenter ββdirectly ββinto ββa ββcontract ββwith ββThe ββterms ββand ββconditions ββwithin ββthis ββdocument ββcover ββall ββbetween ββthe ββStudents ββand ββTutors.
n) When ββa ββconfirmed ββbooking ββexists, ββStudents ββmust ββensure ββthat ββthey ββhave ββa ββdebit/credit ββcard ββregistered ββon ββour ββplatform, ββwith ββsufficient ββfunds ββto ββthe ββbookings ββthey ββhave ββconfirmed.
o) Students ββcannot ββpay ββthe ββTutor ββdirectly. ββAll ββpayments ββmust ββbe ββmade ββthrough ββjumpAgrade ββplatform.
p) Students ββagree ββthat ββthere ββwill ββbe ββno ββattempts ββto ββdisintermediate ββjumpAgrade ββany ββway, ββeither ββat ββthe ββtime ββof ββbooking ββor ββat ββany ββpoint ββin ββfuture ββand ββthat ββall ββLessons ββwith ββa ββTutor ββfound ββthrough ββthe ββplatform ββwill ββbe ββbooked ββjumpAgrade.
q) Students ββmust ββuse ββtheir ββown ββjudgement ββabout ββthe ββservices ββof ββTutors ββdetailed ββthe ββplatform.
r) Any ββStudent ββwho ββfails ββto ββmeet ββthese ββTerms ββand ββConditions ββmay ββbe ββbarred ββfrom ββusing ββthe ββplatform ββand ββrelated ββservices. ββreserves ββthe ββright ββto ββcancel ββany ββexisting ββbookings.
4ββ.ββTutorββResponsibilities
Asββdefinedββatββtheββbeginningββofββthisββdocument,βββTutorβββmeansββaββUserββwhoββhas registeredββaββTutorββaccountββonββtheββplatform.
a) Tutors ββare ββnot ββemployees ββof ββjumpAgrade ββand ββare ββsolely ββresponsible ββfor ββtheir ββactions ββboth ββon ββand ββoff ββthe ββplatform.
b) Tutors ββmust ββbe ββat ββleast ββ18 ββyears ββold.
c) If ββTutors ββcontact ββStudents ββwho ββare ββunder ββ18, ββthey ββmust ββensure ββthat ββthese ββare ββrepresented ββby ββa ββparent ββor ββlegal ββguardian ββwho ββgives ββconsent ββfor ββStudent ββto ββreceive ββtuition.
d) Tutors ββare ββresponsible ββfor ββensuring ββthat ββthe ββpersonal ββinformation ββthey ββand ββtheir ββpersonal ββstatements ββon ββthe ββplatform ββare ββaccurate ββand ββin ββno ββmisleading. ββThey ββmust ββupdate ββthis ββinformation ββto ββmaintain ββits ββaccuracy.
e) Tutors ββmust ββdisclose ββany ββcriminal ββconvictions ββor ββcautions ββthey ββmay ββhave ββto
f) Tutors ββagree ββthat ββthey ββwill ββbe ββranked ββbased ββon ββa ββmixture ββof ββprofile ββdata, ββratings ββand ββnumber ββof ββlessons ββtaught.
g) Tutors ββshould ββconfirm ββbookings ββand ββrespond ββto ββmessages ββreceived ββfrom ββand ββUsers ββpromptly.
h) Tutors ββshould ββmake ββno ββattempts ββto ββsolicit ββStudents ββor ββdisintermediate ββin ββany ββway, ββeither ββat ββthe ββtime ββof ββbooking ββor ββat ββany ββpoint ββin
i) Tutors ββmust ββnot ββcomplete ββcoursework, ββor ββany ββsimilar ββassignments, ββon ββbehalf ββStudents.
j) Tutors ββmust ββensure ββthat ββall ββwritten ββcommunication ββwith ββStudents ββtakes ββplace ββthe ββplatform.
k) Tutors ββshall ββindemnify ββjumpAgrade ββfor ββall ββclaims ββand ββliabilities ββarising ββout ββof ββuse ββby ββthe ββTutor ββof ββthe ββplatform, ββincluding ββcosts ββand ββexpenses ββincurred.
l) Any ββTutor ββwho ββfails ββto ββmeet ββthese ββTerms ββand ββConditions ββmay ββbe ββimmediately ββfrom ββusing ββthe ββplatform ββand ββrelated ββservices. ββjumpAgrade ββreserves ββright ββto ββcancel ββany ββexisting ββbookings, ββat ββany ββtime.
m) Tutors ββare ββresponsible ββfor ββchecking ββthat ββbookings ββmade ββby ββstudents ββare ββwithin ββthe ββagreed ββtimeframe ββof ββ48 ββhours.
5. MissedββFeedback
a)
A
βββMissed
ββFeedbackβ
ββmeans
ββa
ββclaim
ββby
ββa
ββStudent
ββthat
ββthey
ββhave
ββnot
ββreceived
b) A ββStudent ββmust ββinform ββjumpAgrade ββof ββa ββMissed ββfeedback ββby ββphone ββor ββemail ββ48 ββhours ββof ββthe ββscheduled ββfinish ββtime ββof ββa ββLesson, ββto ββbe ββentitled ββto ββa
c) When ββa ββStudent ββinforms ββjumpAgrade ββof ββa ββMissed ββfeedback, ββjumpAgrade ββwill ββthe ββTutor ββwithin ββ72 ββhours ββby ββemail ββand ββtext ββmessage ββto ββinform ββthem ββa ββMissed ββfeedback ββclaim ββhas ββbeen ββraised.
d) To ββcontest ββa ββMissed ββfeedback ββclaim, ββTutors ββmust ββcontact ββjumpAgrade ββby ββor ββemail ββwithin ββ48 ββhours ββof ββbeing ββinformed ββof ββthe ββclaim.
e) If ββthe ββTutor ββhas ββnot ββprovided ββtimely ββfeedback ββto ββthe ββstudent ββwithin ββ48 ββhours ββthe ββsubmission, ββjumpAgrade ββwill ββprocess ββa ββfull ββrefund ββfor ββthe ββcost ββof ββthe
1.ββUseββofββOurββsite
1.1. By using Our Site you confirm that all the information you provide when you
create a profile, place a Booking, and/or register a payment account with
1.2. You agree that when using Our Site and interacting with other Site users that you ββwill:
i. only ββuse ββOur ββSite ββfor ββlawful ββpurposes;
ii. not use Our Site in a way that may lead to the encouragement, procurement ββor ββcarrying ββout ββof ββany ββcriminal ββactivity;
iii. only have one profile on Our Site, which must include accurate information, including ββyour ββreal ββname;
iv. not ββaccess ββor ββattempt ββto ββaccess ββthe ββaccounts ββof ββother ββSite ββusers;
v. [not provide or attempt to provide contact details to other Site users within the ββdescription ββinformation ββon ββyour ββprofile; ββ]
vi. not use Our Site in a way that infringes the rights of anyone else or that restricts ββor ββinhibits ββanyone ββelse's ββenjoyment ββof ββOur ββSite;
vii. not breach the provisions of Section 10 of these Terms (usage of Intellectual Property);
viii. not knowingly or negligently introduce viruses, Trojans, worms or other harmful ββmaterial ββonto ββOur ββSite ββor ββOur ββservers;
ix. not penetrate or attempt to penetrate Our Site security measures, or attack
Our Site servers via a
1.3. We have the right to remove any material posted on Our Site and reserve the right to suspend, restrict or terminate your access to Our Site at Our sole discretion
and at any time without notice to you if We have reasonable grounds to believe that youββhaveββbreachedββanyββofββtheββTerms,ββbreachedββanyββlawββorββareββmisusingββOurββSite.
1.4. jumpAgrade Ltd has an unlimited right to take any appropriate action against you ββin ββorder ββto ββdefend ββOur ββrights ββor ββthose ββof ββany ββother ββperson.
YourββInformationββandββOurββPrivacyββPolicy
1.5. When you use Our Site, register for our Services, make a Booking with us etc. your ββpersonal ββdata ββmay ββbe ββprocessed ββand ββstored ββby ββjumpAgrade ββLtd.
1.6. For more information about how jumpAgrade Ltd use your personal information and Our security processes and policies, please read Our Privacy Policy. Please note
that when you agree to these Terms you shall also be deemed to have read and agreedββtoββtheββPrivacyββPolicyββinββitsββentirety.
2.ββTermsββandββConditionsββforββtheββSupplyββofββServices
2.1. We have taken reasonable precautions to try to ensure that prices quoted on Our ββSite ββare ββcorrect ββand ββthat ββthe ββOur ββServices ββhave ββbeen ββdescribed ββfairly.
2.2 All the subjects offered in the Our Services section of Our Site are subject to availability, including the availability of particular Tutor Users, meaning We may not always be able to supply your order at a desired time. We will inform you as soon as
possible if tuition the desired subject that you wish to order is not available and, if agreeableββtoββyou,ββWeββmayββofferββtuitionββinββthatββsubjectββatββanββalternativeββtime.
2.3 Our Services allow messaging and sharing of information between Student Users and ββTutor ββUsers.
2.4 When ordering Our Services or registering on Our Site it is your responsibility to ensure that the information you provide to Us is accurate information. If any of the
details previously provided to Us require updating, you can update these details by contactingββUsββatββtheββcontactββdetailsββlistedββinββClauseββ[ββ]ββofββtheseββTerms.
2.5 You must access and use Our Services only for legal, authorized, and acceptable purposes. ββYou ββwill ββnot ββuse ββ(or ββassist ββothers ββin ββusing) ββOur ββServices ββin ββways ββthat:
i. violate, misappropriate, or infringe the rights of other users of Our Site, including ββprivacy, ββpublicity, ββintellectual ββproperty, ββor ββother ββproprietary ββrights;
ii. are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful,
racially, or ethnically offensive, or instigate or encourage conduct that would beββillegal,ββorββotherwiseββinappropriate,ββincludingββpromotingββviolentββcrimes;
iii. involve ββpublishing ββfalsehoods, ββmisrepresentations, ββor ββmisleading ββstatements;
iv. impersonate ββsomeone ββelse;
v. markets ββtuition ββservices ββother ββthan ββthose ββof ββjumpAgrade ββLtd;
vi.
involve sending illegal or impermissible communications such as bulk
vii. involve any use of the Services in a manner different to that contemplated by these ββTerms, ββunless ββotherwise ββauthorized ββby ββUs.
2.6 We may change, suspend or end any of Our Services, or change and modify
prices prospectively at Our discretion. To the extent allowed under law, these changesββmayββbeββmadeββeffectiveββwithoutββnoticeββbeingββprovidedββtoββyou.
3.ββYourββOrder
RegisteringββaββTutorββUserββProfile
3.1. When registering a profile as a Tutor User you will have to provide Us with certain compulsory personal information as listed in Section 2.4 above. Please see Our Privacy Policy for more information on how your personal information will be used.
3.2 When you register a Tutor User profile We may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of Our Site and/or to maintain your profile security, such as in the My account section of Our
site. It is your responsibility to maintain the confidentiality of your password and profileββinformation.
3.3.ββIfββyouββhaveββanyββproblemsββwhilstββregisteringββyourββprofileββpleaseββcontactββUs.
3.4 Once you have registered a Tutor User profile on Our Site you will then be placed on a contact listing operated by Us. Where a Booking is received in a subject you provide tuition on, and We have assigned the relevant Student User to you, then We
will contact you by
3.5 The assignment of Tutor Users to a Student User in relation to a Booking is solely at ββthe ββdiscretion ββof ββjumpAgrade ββLtd.
3.6 Once a Booking has been assigned to a Tutor User then that Tutor User will be
required to access the Platform section of Our Site and confirm the assignment by clickingββtheβββConfirmβββbuttonββinββtheβββPendingββAssignmentsβββsection.
3.7 You are responsible for keeping your device and your profile safe and secure, and you must notify Us promptly of any unauthorized use or security breach of your profile.
Makingββanββorderββandββacceptanceββofββyourββorder
[3.8. Please note that all Orders submitted by an Adult User are an offer to purchase ourββServicesββandββareββsubjectββtoββacceptanceββbyββUs.]
3.9. We may choose, in Our sole discretion, not to accept an Order for any reason
without liability to you. Examples of when We may not accept an Order include, but areββnotββlimitedββto:-
i. If services are shown on Our site but are not available or are incorrectly priced ββor ββotherwise ββincorrectly ββdescribed; ββor
ii. If βββjumpAgrade ββLtd ββare ββunable ββto ββobtain ββauthorisation ββof ββyour ββpayment; ββor
iii. Incorrect/inaccurate ββinformation ββwas ββentered ββin ββyour ββOrder.
3.10. Before you submit your Order, you have the opportunity to review and confirm which of Our Services you are ordering to allow you to check the total price of your Order. This will allow you to correct any input error prior to a Booking being completed.
3.9. Once you have confirmed your Order you will then be asked to input your
payment details. The payment process is explained in more detail below at Section [ββ].
3.10. Please note that completion of the online checkout process does not constitute
Our acceptance of your Order. Our acceptance of your Order will take place only whenββpaymentββforββyourββorderedββservicesββhasββbeenββcompleted.
3.11. After entering your payment details (see Section [ ] below), you will receive an
3.12 Save in circumstances described in Section 3.13, a further email will be sent to
you confirming acceptance of your Order and providing you details of your Booking, includingββlogββinββdetailsββandββinstructionsββhowββtoββaccessββOurββPlatform.
3.13.
If jumpAgrade Ltd cannot supply you with the Services you have ordered for whatever reason, We will not process your Order but instead will inform you of this by
refund, as soon as reasonably possible, being no more than 30 days from the date on whichββyourββorderββwasββcancelled.
3.14 The identity of both Student Users and Tutor Users using Our Services will remain ββconfidential, ββsave ββin ββaccordance ββwith ββSection ββ10.7.
4.ββPayment
4.1. During the checkout process when you are submitting your Order you will be asked to enter and complete your payment details via a Stripe account. This payment will be the total sum payable for the Services ordered for the agreed period.
4.2. Please note that jumpAgrade Ltd and Stripe may collect and store your payment information as part of this service. Any information collected and stored by jumpAgrade Ltd will only be used in accordance with the Privacy Policy. Please note
that Stripeβs terms of use and privacy policies are independent of jumpAgrade Ltd, andββtheseββcanββbeββviewedββonββStripeβsββplatformββ( β www.stripe.com β).
4.3. All payments made via Stripe are subject to authorisation by Stripe. If Stripe
refuse to authorise payment jumpAgrade Ltd will not accept your Order and will not
4.4. If there is an error and your payment is not received by jumpAgrade Ltd via Stripe but a Booking has been completed and you have already received the Services you ordered, you must immediately make payment for these Services to jumpAgrade Ltd.
5.ββPricing
5.1.
jumpAgrade Ltd use all reasonable efforts to ensure that all pricing information on Our site is correct and
jumpAgrade Ltd is not obliged to supply Services which are incorrectly priced, as long asββpaymentββhasββnotββbeenββreceivedββfromββyouββandββhasββnotββbeenββprocessed.
5.2. All prices are displayed in Euros and are inclusive of the current rate of any applicable ββVAT, ββunless ββexpressly ββindicated ββotherwise.
5.3.
The total cost for the supply of the Services will be itemised and identified on the payment screen during the checkout process and in your Acknowledgment
5.4. The terms and conditions of Our site will be subject to change from time to time. We ββsuggest ββthat ββyou ββregularly ββcheck ββthe ββterms ββand ββconditions ββon ββOur ββsite.
5.5. jumpAgrade Ltd may vary the prices for the Services, as listed on Our site, at any time and without any notice to you. You will not be charged, nor will price change be
applied retrospectively to Services already ordered by you and for which jumpAgradeββLtdββhasββalreadyββreceivedββpayment.
6.ββSupplyββofββServices
6.1. Please note that these Terms do not affect your statutory rights as a consumer.
For more information on your statutory rights, contact your local trading standards authorityββorββtheββequivalentββconsumerββadviceββbody.
6.2. If you have any questions, complaints or comments relating to the supply of Our
Services, or these Terms, please contact jumpAgrade Ltd. Contact details are set out inββClauseββ22ββofββtheseββTermsββorββcanββbeββfoundββonββtheβββContactβββsectionββofββOurββSite.
6.3. Bookings will be made available to Student Users through the βPlatformβ section on Our Site. The use of the Services ordered, including any Problem Set and Feedback provided by a Tutor User, will be specific to the Student User on whose
behalf the Adult User purchased the Services for and such information should not be sharedββwithββthirdββparties.
Delays
6.4. Occasionally, access to Our Site and/or the supply of the Services you ordered may be delayed or prevented for reasons beyond jumpAgrade Ltdβs control, such as events in nature and other force majeure events. Where this is the case, we will
make every effort to keep you informed but shall be under no liability to you for such delayββorββfailureββwhereββpaymentββhasββnotββbeenββtaken.
6.5 Access to Our site may be interrupted, including for maintenance, repairs, upgrades, ββor ββplatform ββfailures β .
7.ββCancellationββandββReturns
7.1. As an EU consumer, under the EU Directive 97/7/EC on protection of consumers in respect of distance contracts (the βDirectiveβ) as implemented in the Republic of Ireland, you are entitled to cancel your Order with Us within seven working days
from the date on which that order is made at no extra cost and no reason will be requiredββtoββbeββgiven.
7.2. However, as stated in the Directive, the entitlement to cancel your Order under
Section 7.1 shall not apply where We have begun the provision of Services to you, withββyourββagreement,ββbeforeββtheββendββofββtheββsevenββdayββcancellationββperiod.
7.3.
All order cancellation requests under the Directive must be sent to Us by
(or contact Us if you do not have
7.4. If you wish to cancel (or are considering cancelling) the Services you have
ordered, please be aware that cancellation rights of EU consumers under the Directiveββdoββnotββapplyββtoββcertainββservices.
7.5. If you consider the Services you receive, or are receiving, are being incorrectly
supplied then you must note the details of any error in supply and you must inform
7.6. Please note that We will not accept that the Services were incorrectly supplied
where you fail to notify Us of this within a reasonable period of time. In the case of incorrectlyββsuppliedββservices,ββWeββmayββofferββyouββaββreplacementββservice.
7.7. Paragraphs within this Section 7 are not intended to be a full statement of all
your rights under the Directive. For further information about your statutory rights, contactββyourββlocalββtradingββstandardsββauthorityββorββlocalββconsumerββadviceββcentre.
7.8. For further details about how to exercise your cancellation rights, please see the information ββprovided ββon ββof ββOur ββSite.
8.ββRefundββPolicyββunderββtheββDirective
8.1. jumpAgrade Ltd will give you a refund where you cancel an Order in accordance with the Directive. All such refunds will be processed in accordance with your legal
rights and jumpAgrade Ltd will refund you within 30 days from the date on which We receiveββtheββcancellationββofββyourββorder.
8.2. Where an Order is cancelled in accordance with the Directive We shall have no
liability for information provided to you that was not permanently deleted by you followingββyourββcancellationββofββtheββOrder.
8.3. Any refunds made by Us will be made to the method of payment provided when
you placed your Order and will be subject to Our right to withhold amounts for any breachββofββtheseββTerms
9.ββGeneralββplatformββTerms
Accuracyββofββcontent
9.1. To the extent permitted by applicable law, jumpAgrade Ltd disclaims all representations and warranties, express or implied, that content or information
displayed in or on Our Site is accurate, complete,
9.2 By using Our Site and Our Services you agree that We are not responsible for
third parties' content or information or for any damages as result of your use of or relianceββonββsuchββcontentββorββinformation.
Damageββtoββyourββcomputerββorββotherββdevice
9.3. jumpAgrade Ltd uses reasonable efforts to ensure that Our Site is free from viruses and other malicious or harmful content. However, We cannot guarantee that your use of Our Site (including any content on it or any platform accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use Our Site safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, jumpAgrade Ltd shall not be
liable to any person for any loss or damage they suffer as a result of viruses or other maliciousββorββharmfulββcontentββthatββtheyββaccessββfromββorββviaββOurββSite.
Linksββtoββotherββplatforms
9.4. jumpAgrade Ltd have placed links on Our Site to other platforms We think you may want to visit. We do not have control over the content of these platforms nor do We vet these platforms. You agree, should you access a linked platform from Our Site, that We are not responsible for the content of these platforms, including any advertising or products made available to you through such sites. Furthermore,
jumpAgrade Ltd will not be responsible for any offence, damage or loss caused by or connectedββtoββyourββuseββofββsuchββplatformsββexceptββwhereββrequiredββbyββapplicableββlaw.
10.ββIntellectualββProperty
10.1. You agree that all intellectual property rights (including, but not limited to, database rights, copyright, trademarks and any other intellectual property rights) in all material or content (including, but not limited to, logos, graphics, photographs, animations, videos, text, data compilation, audio and/or visual clips, music, software and any combination of the foregoing) supplied or made available on Our Site is owned or licensed by jumpAgrade Ltd and is protected by applicable copyright laws
and treaties throughout the world. You are only permitted to use these materials/contentββasββexpresslyββauthorisedββbyββUsββorββOurββlicensors.
10.2.
You may use, download and print content on Our Site solely for your own personal use or personal
i. copy, ββreproduce, ββuse ββor ββotherwise ββdeal ββwith ββany ββcontent ββon ββOur ββSite;
ii.
iii.
reproduce, crawl, frame, link to or
iv. or use the content of Our Site, or content provided as part of any Services ordered ββby ββyou, ββfor ββany ββcommercial ββexploitation ββwhatsoever.
10.3. Except as set out at Sections 10.1 and 10.2 above, You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish,
display, distribute, commercially exploit, tamper with or create derivative works of suchββmaterialββandββcontent.
10.4. The βjumpAgradeβ trade mark as well as all trademarks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear as part of Our Services, on Our Site, advertisements, whether registered or not (the βTrade Marksβ), are and remain the exclusive property of jumpAgrade Ltd and/or its partners and/or licensors and are proprietary marks protected by applicable copyright laws and
treaties throughout the world and may not be reproduced or otherwise without Our expressββpermission.
Ownershipββofββrightsββandββuserββcontent
10.5. If you acquire any copyright or other intellectual property rights in Our Site (whether by operation of law or otherwise), then you agree to assign those rights to jumpAgrade Ltd (including any rights you may have in user generated content that you submit through Our Site) on a worldwide basis absolutely to the fullest extent
permitted by law. You will also unconditionally and irrevocably waive any and all moralββrightsββyouββacquireββinββorββtoββOurββSite,ββifββapplicableββinββyourββjurisdiction.
10.6. You further agree to execute all such documents and do all such acts and things as We may reasonably require in order to assign any such rights to jumpAgrade Ltd and to waive any moral rights you acquire in or to Our Site, if applicable in your jurisdiction.
10.7.
Any material that you upload to Our Site, including all material provided as part of Our Services, will be considered
10.8. jumpAgrade Ltd will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user of Our Site and you hereby agree to be responsible to jumpAgrade Ltd for and indemnify jumpAgrade Ltd and keep jumpAgrade Ltd indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by jumpAgrade Ltd as a
result of any claim in respect of your use of Our Site and or any Services we provide toββyou.
10.9. jumpAgrade Ltd has the right to remove any material or posting you make on Our ββSite ββat βββjumpAgrade ββLtdβs ββsole ββdiscretion.
11.ββLiability
11.1. Nothing in these Terms shall exclude or limit jumpAgrade Ltdβs liability for personal injury or death caused by their negligence or for fraud or fraudulent
misrepresentation. In addition, these Terms shall not limit or exclude any other liabilityββthatββisββnotββpermittedββtoββbeββlimitedββorββexcludedββbyββapplicableββlaw.
11.2. You have certain rights as a consumer, including legal rights relating to services provided without proper care and diligence, or incorrectly described services. For further information about your legal rights in your country, contact your local trading
standards department or equivalent consumer advice body. Nothing in these Terms willββaffectββtheseββlegalββrights.
11.3. The Services supplied by jumpAgrade Ltd to you will be supplied with proper care and diligence by sufficiently skilled and trained staff and if the Service is not of satisfactory quality, you can contact jumpAgrade Ltd for a refund on any order made.
11.4 jumpAgrade Ltd is only responsible for losses that are a natural, foreseeable consequence of Our breach of these Terms. We will not be liable to you if We are prevented or delayed from complying with Our obligations under these Terms by
anything you (or anyone acting on your behalf) does or fails to do or due to events whichββareββbeyondββOurββreasonableββcontrol.
11.5 In any event, jumpAgrade Ltd will not be liable, arising out of or in connection with ββthese ββTerms ββfor ββany:
i. losses related to any business of yours including (without limitation) lost data, ββlost ββprofits, ββlost ββrevenues ββor ββbusiness ββinterruption;
ii. loss ββof ββgoodwill ββor ββreputation; ββor
iii. special or indirect losses suffered by you arising out of or in connection with these ββTerms; ββor
iv.
11.6. jumpAgrade Ltd will not be liable for any breach by you of the applicable laws
of the country in which you are resident in connection with the Services We supply orββhaveββsuppliedββtoββyou.
11.7 The aggregate liability of jumpAgrade Ltd under these Terms shall not exceed five times the most recent fee that you paid for any Services We provided to you, if any.
12.ββExclusionsββofββliability
12.1. jumpAgrade Lrd excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. JumpAgrade Ltd accepts no liability for any losses or
damages which are not reasonably foreseeable arising out of or in connection with theseββTermsββorββyourββuseββofββOurββSite.
12.2. Except to the extent required by applicable law, jumpAgrade Ltd shall not be
liable to any person for any loss or damage which may arise from the use of or relianceββonββanyββcontentββorββinformationββdisplayedββinββorββonββOurββSite.
12.3. jumpAgrade Ltd will not be responsible for any charge issued by your card
issuer or bank, as a result of jumpAgrade Ltd processing your credit/debit card paymentββinββaccordanceββwithββyourββbooking.
12.4. These exclusions shall be governed by and construed in accordance with law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any
reason unenforceable then that provision shall be deemed severable and shall not affectββtheββvalidityββandββenforceabilityββofββtheββremainingββprovisions.
13.ββAssignment
13.1.
You may not assign or
obligations under these Terms to any third party without the written consent of jumpAgradeββLtd
13.2.
jumpAgrade Ltd may assign, transfer, novate or
and obligations under these Terms to any company or any other third party at its discretion,ββprovidedββthatββyourββrightsββunderββtheseββTermsββareββnotββaffected.
14.ββThirdββpartyββrights
Only you and jumpAgrade Ltd shall be entitled to enforce these Terms. No third partyββshallββbeββentitledββtoββenforceββanyββofββtheseββTerms.
15.ββWaiver
No relaxation or delay by jumpAgrade Ltd in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed with you andββtheββrelevantββpartyββinββwriting.
16.ββSeverance
If any of these Terms are found to be illegal, invalid or unenforceable by any court of competentββjurisdiction,ββtheββrestββofββtheseββTermsββshallββremainββinββfullββforceββandββeffect.
17.ββJurisdiction
These Terms, all transactions and any matters arising out of your use of Our Site (including any contract entered between you and jumpAgrade Ltd through the Our Site) shall be governed by Irish law and subject to the
18.ββEntireββAgreement
18.1. These Terms and any documents expressly referred to in them constitute the entire agreement between jumpAgrade Ltd and you and supersede any and all prior arrangements, terms, conditions, warranties and/or representations between
jumpAgrade Ltd and you, relating to the subject matter of any contract, to the fullest extentββpermittedββbyββlaw,ββwhetherββoral,ββwrittenββorββotherwise.
18.2. In agreeing to these Terms, (and the documents referred to herein), jumpAgrade Ltd and you warrant that none of the parties are relying on any
statement, representation, assurance or warranty of any person (whether a party to thatββcontractββorββnot)ββotherββthanββasββexpresslyββsetββoutββinββtheseββTerms.
18.3. jumpAgrade Ltd and you agree that the only rights and remedies available to
the parties arising out of or in connection with your use of Our Site and/or the ServicesββshallββbeββforββbreachββofββcontractββasββprovidedββinββtheseββTerms.
19.ββChangesββtoββtheseββTerms
19.1. jumpAgrade Ltd reserve the right, at their sole discretion, to change, modify, add or delete any part of these Terms at any time without further notice to you. Any changes to the Terms will be posted on Our Site by jumpAgrade Ltd and the date at the top of these Terms will be amended to show when these Terms were last revised.
19.2. jumpAgrade Ltd recommend that you revisit these Terms regularly to keep
informed of the current Terms that apply to your use of Our Site and the supply of OurββServicesββtoββyou.
19.3. Your continued access and use of Our Site and the Services after any changes or updates constitutes your acceptance of the new Terms. It is your responsibility to regularly check the Our Site and determine if there have been any changes to these Terms.
19.4. Please note that these Terms do not affect your statutory rights as a consumer.
For more information on your statutory rights, contact your local trading standards officeββorββequivalentββconsumerββadviceββbody.
20.ββInvoicing
Where jumpAgrade Ltd elects, or is required by applicable law to issue or make available an invoice, jumpAgrade Ltd reserves the right to issue or make available electronicββinvoicesββandββyouββagreeββtoββsuchββformββofββinvoicing.
21. Additional Terms & Conditions β Guidelines for Review of Services and Question ββ& ββAnswer
By accessing, browsing, using, registering or contributing to the jumpAgrade Ltd platform and any other area of Our Site where you can post submissions or reviews or ask questions you confirm that you have read, understood and agree to the followingββterms:-
(IfββyouββdoββnotββagreeββtoββtheseββTermsββinββtheirββentirety,ββyouββmustββnotββuseββOurββSite.)
21.1ββOwnershipββofββsubmittedββinformation
Other than personal data which is subject to Our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to jumpAgrade Ltd on or through Our Site or otherwise disclosed, submitted or offered by you when using the Services shall become and remain the property of jumpAgrade Ltd once submitted. You must comply with these Terms when making submitting any information on Our site as part of the Services provided to you. You warrant that you own or have the right to use any such information submitted and that any such information submittedββwillββcomplyββwithββtheseββstandardsββandββguidelines.
21.2ββSocialββnetworkingββsites
These terms also govern any such information submitted on any jumpAgrade Ltd related third party platform or page such as Our Facebook page, Twitter, YouTube or socialββnetworkingββsite.
21.3ββIntellectualββPropertyββRights
A disclosure, submission or offer of any such information and your agreement to these terms and conditions shall constitute an assignment to jumpAgrade Ltd of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to Our Site, including questions, or to make contact with other users of Our Site or to any such information submitted on any jumpAgrade Ltd related third party website or page, you must comply with the content standards set out in these Terms. All rights, including copyright on jumpAgrade Ltd pages are owned by or licensed to jumpAgrade Ltd. Any use of any jumpAgrade Ltd social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal,
21.4ββConfidentiality
Any material you upload to Our Site (that is not of a sensitive nature) will be considered
who is claiming that any material posted or uploaded by you to Our Site or any jumpAgrade Ltd related third party social networking site constitutes a violation of their rights, including intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of Our Site. We have the right to remove any information submitted by on Our Site if, in Our opinion, such information does notββcomplyββwithββtheββcontentββstandardsββsetββoutββwithinββtheseββTerms.
22.ββContactββUsββDetails
If you have any questions, complaints or comments relating to Our Site, Our Services, the supply of the Services or these Terms please contact Us on the details below:
Phone:βββ087ββ2554782
Email: β ββ [email protected]