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This page (together with our Privacy Policy) tells you information about jumpAgrade Ltd (β€˜jumpAgrade’, β€˜Our’, β€˜We’, or β€˜Us’) and the legal terms and conditions (β€˜Terms’) that​​apply​​when​​you​​use​​the​​jumpAgrade​​platform​​(β€˜Our​​site’).


JumpAgrade is an online software platform that allows students to improve their grades through personalised feedback on the work they do in preparation for second level exams. jumpAgrade captures the value of the traditional private tutoring service, this being the prompt and detailed feedback a student receives from a tutor, but delivers it to students in a more efficient, convenient and affordable​​way;​​through​​a​​mobile​​app​​and​​web​​platform.


β€œAdult User” – A person over the age of 18 who contracts with jumpAgrade for the provision of Our Service to a Student User (defined below). [Once Payment (as defined below) is made an Adult User is deemed to have consented to a Student User​​using​​Our​​Service;​​]

β€œBooking” - A Booking is made where an Adult User completes a form on Our Site and completes payment for Our Service in accordance with these Terms. [Each Booking entitles a Student User to 4 weeks of Questions, and provided Submissions are​​made,​​Feedback​​from​​the​​relevant​​Tutor​​User;]

β€œFeedback” A communication provided by a Tutor User to a Student User relating to a​​Submission;

β€œPlatform” – The part of Our Site where Tutor Users can upload Problem Sets and Student​​Users​​can​​receive​​problem​​set​​and​​submit​​Submissions;

β€œProblem Set” – A personalised set of questions which a Tutor User prescribes to a Student​​User​​following​​a​​completed​​Booking;


β€œSubmission” The work submitted by a Student User in response to the weekly Problem Set prescribed by a Tutor User. Only one Submission can be made per Problem​​Set;

β€œTutor” ​Tutors

β€œTutor User” - Tutor users are service providers to students which are facilitated through​​the​​jumpAgrade​​platform;

[β€œSite User” - Any registered user on the jumpAgrade platform, including all registeredβ€‹β€‹β€œAdult​​Users”,β€‹β€‹β€œTutor​​Users”​​andβ€‹β€‹β€œStudent​​Users”.]


JumpAgrade offers parents an innovative and flexible β€˜out of school’ study option for any Leaving Certificate student on a range of subjects (see the β€˜Services’ section of Our Site) through the provision of tailored Problem Sets by an experienced Tutor in addition to detailed Feedback and guidance from Tutors on all Submissions made through​​Our​​Platform​​(β€œOur​​Service”).

Our Platform then facilitates a Tutor User (e.g. Math Leaving Certificate tutor) to provide a set of problems/questions to a Student User on a chosen area of a particular​​subject​​(e.g.​​Leaving​​Certificate​​-​​Higher​​-​​Maths​​-​​Algebra).

With each Booking a Student User will receive a weekly Problem Set over a 4 week period. Once a Problem Set has been received and completed by a Student User they are entitled to make one Submission per week to the Tutor User. Once a Submission has been entered on Our Platform by a Student User, it is the responsibility of the Tutor​​User​​to​​provide​​Feedback​​to​​the​​Student​​User​​within​​a​​48​​hour​​period.

You agree that by registering a profile and accessing Our Site or using Our Services, or any content or information provided as part of Our Services, you are entering into an agreement with Us, such agreement being governed by these Terms. Please read these Terms carefully and make sure that you understand them before using Our Site and purchasing Our Services. Please note that before a Booking can be confirmed you will be asked to agree to these Terms. If you refuse to accept these Terms,​​you​​will​​not​​be​​able​​to​​avail​​of​​Our​​Services.

We may amend these Terms from time to time. Every time you wish to use Our Site and order Our Services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on the 21 ​ st ​​day ​​of ​​September ​​2017.

jumpAgrade Ltd is a business registered in Ireland (Company Number: 569565 whose registered​​office​​is​​at​​Heywoods,​​Castleconnell,​​Co.​​Limerick.

1. jumpAgrade​​Rights​​&​​Responsibilities

a) To ​​help ​​Student ​​Users, ​​by ​​facilitating ​​the ​​provision ​​of ​​personalised ​​learning ​​tuition ​​services ​​by ​​Tutor ​​Users.

b) To ​​ensure, ​​as ​​much ​​as ​​possible, ​​that ​​Our ​​Site ​​remains ​​functional, ​​including ​​systems, ​​the ​​booking ​​system ​​and ​​payment ​​processing.

c) To ​​communicate ​​any ​​planned ​​maintenance ​​of ​​Our ​​Site ​​or ​​downtime.

d) To ​​reasonably ​​endeavour ​​to ​​keep ​​Our ​​Site ​​free ​​from ​​viruses ​​and ​​worms.

e) To ​​decide ​​when ​​a ​​Tutor’s ​​profile ​​is ​​sufficiently ​​complete ​​to ​​be ​​set ​​live ​​and ​​be ​​by ​​other ​​Users.

f) To ​​communicate ​​new ​​Bookings, ​​confirmation ​​of ​​Bookings, ​​and ​​Cancellations, ​​both ​​Student ​​Users ​​and ​​Tutor ​​Users ​​via ​​the ​​mode ​​of ​​communication ​​by ​​them ​​upon ​​registration.

g) To ​​process ​​each ​​Adult ​​User’s ​​payment ​​promptly, ​​and ​​usually ​​within ​​7 ​​days ​​of ​​Booking, ​​provided ​​there ​​is ​​no ​​Complaint.

h) To ​​investigate ​​Complaints ​​to ​​a ​​reasonable ​​degree ​​by ​​promptly ​​informing ​​the ​​Adult ​​Users, ​​Student ​​Users ​​and ​​Tutor ​​Users ​​of ​​issues ​​raised ​​(see ​​section ​​below) ​​[and ​​allowing ​​them ​​to ​​represent ​​themselves ​​by

i) To ​​process ​​Refunds ​​promptly ​​in ​​circumstances ​​where ​​an ​​Adult ​​User ​​claims ​​for ​​a ​​Refund ​​in ​​accordance ​​with ​​these ​​Terms. ​​[in ​​the ​​event ​​lessons/feedback ​​do ​​not ​​take ​​place, ​​a ​​Complaint ​​is ​​upheld ​​and ​​under ​​the ​​of ​​our ​​refund ​​policy.]

j) To ​​take ​​all ​​precautions ​​we ​​consider ​​reasonable ​​and ​​necessary ​​to ​​protect ​​Users ​​and ​​Tutor ​​Users ​​information. ​​jumpAgrade ​​will ​​only ​​use ​​in ​​accordance ​​with ​​its ​​Privacy ​​Policy. ​​jumpAgrade ​​will ​​not ​​be ​​held ​​for ​​unauthorised ​​use ​​of ​​information ​​by ​​Adult ​​Users, ​​Student ​​Users ​​or ​​Users.

k) To ​​monitor ​​Submissions, ​​postings ​​and/or ​​messages ​​made ​​on ​​Our ​​website ​​all ​​communications ​​made ​​between ​​Student ​​Users ​​and ​​Tutor ​​Users ​​Our ​​Platform. ​​[We ​​do ​​so ​​in ​​the ​​hope ​​of ​​helping ​​Students ​​and ​​Tutors ​​meet, but​​also​​to​​stop​​mis-use​​of​​the​​website,​​as​​set​​out​​in​​these​​terms​​and conditions.]


As​​defined​​at​​the​​beginning​​of​​this​​document,​​aβ€‹β€‹β€œUser”​​means​​a​​person​​who​​uses Our​​Site​​(whether​​or​​not​​registered​​with​​us).

a) Users ​​are ​​responsible ​​for ​​their ​​own ​​security ​​in ​​conjunction ​​with ​​our ​​services, ​​online ​​and ​​offline.

b) Users ​​are ​​solely ​​responsible ​​for ​​the ​​material ​​they ​​post ​​on ​​Our ​​Site, ​​including ​​sent, ​​and ​​must ​​not ​​post ​​defamatory, ​​offensive ​​or ​​illegal ​​material.

c) Users ​​must ​​immediately ​​report ​​any ​​defamatory, ​​offensive ​​or ​​illegal ​​material ​​view ​​on ​​our ​​website.

d) Users ​​must ​​exercise ​​their ​​own ​​judgement ​​regarding ​​the ​​accuracy ​​of ​​provided ​​on ​​the ​​website. ​​jumpAgrade ​​cannot ​​guarantee ​​that ​​all of​​the​​content​​on​​the​​website​​is​​complete,​​accurate​​or​​up-to-date.

e) Users ​​are ​​responsible ​​for ​​their ​​own ​​internet ​​security ​​when ​​using ​​the ​​website.

f) Users ​​must ​​contact ​​jumpAgrade ​​immediately ​​if ​​they ​​believe ​​their ​​password ​​been ​​compromised. ​​Users ​​will ​​be ​​responsible ​​for ​​the ​​actions ​​of ​​any ​​conducted ​​in ​​their ​​name ​​until ​​they ​​have ​​notified ​​jumpAgrade

g) Users ​​must ​​not ​​use ​​the ​​site ​​with ​​the ​​intention ​​of ​​disintermediating ​​in ​​any ​​way. ​​Users ​​must ​​not ​​use ​​the ​​platform ​​with ​​the ​​intention ​​disintermediating ​​jumpAgrade ​​in ​​any ​​way. ​​Users ​​must ​​not ​​promote ​​or ​​services ​​of ​​any ​​company ​​other ​​than ​​jumpAgrade.

h) Users ​​agree ​​to ​​abide ​​by ​​the ​​Privacy ​​Policy ​​provided ​​through ​​the ​​platform.

i) Any ​​User ​​who ​​fails ​​to ​​meet ​​these ​​terms ​​and ​​conditions ​​may ​​be ​​barred ​​from ​​the ​​platform ​​and ​​related ​​services.

3. Student​​Responsibilities

As​​defined​​at​​the​​beginning​​of​​this​​document,​​aβ€‹β€‹β€œStudent”​​means​​a​​User​​who​​has registered​​a​​Student​​account​​on​​the​​website.

a) jumpAgrade ​​takes ​​no ​​responsibility ​​for ​​the ​​actions ​​of ​​Students ​​or ​​Tutors ​​and ​​solely ​​responsible ​​for ​​its ​​own ​​actions.

b) Students ​​must ​​be ​​18 ​​years ​​old ​​to ​​book ​​a ​​submission ​​for ​​themselves, ​​or ​​be ​​by ​​a ​​parent ​​or ​​legal ​​guardian ​​who ​​gives ​​consent ​​for ​​them ​​to ​​tuition. ​​Students ​​must ​​ensure ​​that ​​all ​​of ​​their ​​personal ​​details ​​and contact​​information​​are​​accurate​​and​​up-to-date.​​jumpAgrade​​is​​not responsible​​for​​any​​dispute​​regarding​​parental​​consent.

c) Students ​​have ​​up ​​to ​​12 ​​hours ​​before ​​their ​​first ​​Lesson ​​with ​​a ​​new ​​Tutor ​​is ​​due ​​commence ​​to ​​confirm ​​the ​​booking. ​​To ​​confirm ​​a ​​booking, ​​Students ​​must ​​valid ​​payment ​​details ​​on ​​our ​​platform. ​​In ​​confirming ​​their ​​booking ​​with ​​Tutor, ​​the ​​student ​​is ​​entitled ​​to ​​a ​​weekly ​​submission ​​to ​​the ​​tutor ​​where ​​the ​​is ​​to ​​provide ​​feedback ​​between ​​24 ​​and ​​48 ​​hours.

d) ​​When ​​a ​​booking ​​is ​​confirmed, ​​Students ​​enter ​​directly ​​into ​​a ​​contract ​​with ​​The ​​terms ​​and ​​conditions ​​within ​​this ​​document ​​cover ​​all ​​between ​​the ​​Students ​​and ​​Tutors.

e) When ​​a ​​confirmed ​​booking ​​exists, ​​Students ​​must ​​ensure ​​that ​​they ​​have ​​a ​​debit/credit ​​card ​​registered ​​on ​​our ​​platform, ​​with ​​sufficient ​​funds ​​to ​​the ​​bookings ​​they ​​have ​​confirmed.

f) Students ​​cannot ​​pay ​​the ​​Tutor ​​directly. ​​All ​​payments ​​must ​​be ​​made ​​through ​​jumpAgrade ​​platform.

g) Students ​​agree ​​that ​​there ​​will ​​be ​​no ​​attempts ​​to ​​disintermediate ​​jumpAgrade ​​any ​​way, ​​either ​​at ​​the ​​time ​​of ​​booking ​​or ​​at ​​any ​​point ​​in ​​future ​​and ​​that ​​all

future​​Lessons​​with​​a​​Tutor​​found​​through​​the​​platform​​will​​be​​booked through​​jumpAgrade.

h) Students ​​must ​​use ​​their ​​own ​​judgement ​​about ​​the ​​services ​​of ​​Tutors ​​detailed ​​the ​​platform.

i) Any ​​Student ​​who ​​fails ​​to ​​meet ​​these ​​Terms ​​and ​​Conditions ​​may ​​be ​​barred ​​from ​​using ​​the ​​platform ​​and ​​related ​​services. ​​reserves ​​the ​​right ​​to ​​cancel ​​any ​​existing ​​bookings.

4. Adult ​​Responsibilities

As​​defined​​at​​the​​beginning​​of​​this​​document,​​aβ€‹β€‹β€œAdult”​​means​​a​​User​​who​​has registered​​a​​adult​​account​​on​​the​​website.

j) jumpAgrade ​​takes ​​no ​​responsibility ​​for ​​the ​​actions ​​of ​​adults, ​​Students ​​or ​​and ​​is ​​solely ​​responsible ​​for ​​its ​​own ​​actions.

k) Students ​​must ​​be ​​18 ​​years ​​old ​​to ​​book ​​a ​​submission ​​for ​​themselves, ​​or ​​be ​​by ​​a ​​parent ​​or ​​legal ​​guardian ​​who ​​gives ​​consent ​​for ​​them ​​to ​​tuition. ​​Adult ​​users ​​must ​​ensure ​​that ​​all ​​of ​​their ​​personal ​​details ​​and contact​​information​​are​​accurate​​and​​up-to-date.​​jumpAgrade​​is​​not responsible​​for​​any​​dispute​​regarding​​parental​​consent.

l) Adults ​​have ​​up ​​to ​​12 ​​hours ​​before ​​their ​​first ​​Lesson ​​with ​​a ​​new ​​Tutor ​​is ​​due ​​commence ​​to ​​confirm ​​the ​​booking. ​​To ​​confirm ​​a ​​booking, ​​Students ​​must ​​valid ​​payment ​​details ​​on ​​our ​​platform. ​​In ​​confirming ​​their ​​booking ​​with ​​Tutor, ​​the ​​student ​​is ​​entitled ​​to ​​a ​​weekly ​​submission ​​to ​​the ​​tutor ​​where ​​the ​​is ​​to ​​provide ​​feedback ​​between ​​24 ​​and ​​48 ​​hours.

m) When ​​a ​​booking ​​is ​​confirmed, ​​Students ​​enter ​​directly ​​into ​​a ​​contract ​​with ​​The ​​terms ​​and ​​conditions ​​within ​​this ​​document ​​cover ​​all ​​between ​​the ​​Students ​​and ​​Tutors.

n) When ​​a ​​confirmed ​​booking ​​exists, ​​Students ​​must ​​ensure ​​that ​​they ​​have ​​a ​​debit/credit ​​card ​​registered ​​on ​​our ​​platform, ​​with ​​sufficient ​​funds ​​to ​​the ​​bookings ​​they ​​have ​​confirmed.

o) Students ​​cannot ​​pay ​​the ​​Tutor ​​directly. ​​All ​​payments ​​must ​​be ​​made ​​through ​​jumpAgrade ​​platform.

p) Students ​​agree ​​that ​​there ​​will ​​be ​​no ​​attempts ​​to ​​disintermediate ​​jumpAgrade ​​any ​​way, ​​either ​​at ​​the ​​time ​​of ​​booking ​​or ​​at ​​any ​​point ​​in ​​future ​​and ​​that ​​all ​​Lessons ​​with ​​a ​​Tutor ​​found ​​through ​​the ​​platform ​​will ​​be ​​booked ​​jumpAgrade.

q) Students ​​must ​​use ​​their ​​own ​​judgement ​​about ​​the ​​services ​​of ​​Tutors ​​detailed ​​the ​​platform.

r) Any ​​Student ​​who ​​fails ​​to ​​meet ​​these ​​Terms ​​and ​​Conditions ​​may ​​be ​​barred ​​from ​​using ​​the ​​platform ​​and ​​related ​​services. ​​reserves ​​the ​​right ​​to ​​cancel ​​any ​​existing ​​bookings.


As​​defined​​at​​the​​beginning​​of​​this​​document,β€‹β€‹β€œTutor”​​means​​a​​User​​who​​has registered​​a​​Tutor​​account​​on​​the​​platform.

a) Tutors ​​are ​​not ​​employees ​​of ​​jumpAgrade ​​and ​​are ​​solely ​​responsible ​​for ​​their ​​actions ​​both ​​on ​​and ​​off ​​the ​​platform.

b) Tutors ​​must ​​be ​​at ​​least ​​18 ​​years ​​old.

c) If ​​Tutors ​​contact ​​Students ​​who ​​are ​​under ​​18, ​​they ​​must ​​ensure ​​that ​​these ​​are ​​represented ​​by ​​a ​​parent ​​or ​​legal ​​guardian ​​who ​​gives ​​consent ​​for ​​Student ​​to ​​receive ​​tuition.

d) Tutors ​​are ​​responsible ​​for ​​ensuring ​​that ​​the ​​personal ​​information ​​they ​​and ​​their ​​personal ​​statements ​​on ​​the ​​platform ​​are ​​accurate ​​and ​​in ​​no ​​misleading. ​​They ​​must ​​update ​​this ​​information ​​to ​​maintain ​​its ​​accuracy.

e) Tutors ​​must ​​disclose ​​any ​​criminal ​​convictions ​​or ​​cautions ​​they ​​may ​​have ​​to

f) Tutors ​​agree ​​that ​​they ​​will ​​be ​​ranked ​​based ​​on ​​a ​​mixture ​​of ​​profile ​​data, ​​ratings ​​and ​​number ​​of ​​lessons ​​taught.

g) Tutors ​​should ​​confirm ​​bookings ​​and ​​respond ​​to ​​messages ​​received ​​from ​​and ​​Users ​​promptly.

h) Tutors ​​should ​​make ​​no ​​attempts ​​to ​​solicit ​​Students ​​or ​​disintermediate ​​in ​​any ​​way, ​​either ​​at ​​the ​​time ​​of ​​booking ​​or ​​at ​​any ​​point ​​in

i) Tutors ​​must ​​not ​​complete ​​coursework, ​​or ​​any ​​similar ​​assignments, ​​on ​​behalf ​​Students.

j) Tutors ​​must ​​ensure ​​that ​​all ​​written ​​communication ​​with ​​Students ​​takes ​​place ​​the ​​platform.

k) Tutors ​​shall ​​indemnify ​​jumpAgrade ​​for ​​all ​​claims ​​and ​​liabilities ​​arising ​​out ​​of ​​use ​​by ​​the ​​Tutor ​​of ​​the ​​platform, ​​including ​​costs ​​and ​​expenses ​​incurred.

l) Any ​​Tutor ​​who ​​fails ​​to ​​meet ​​these ​​Terms ​​and ​​Conditions ​​may ​​be ​​immediately ​​from ​​using ​​the ​​platform ​​and ​​related ​​services. ​​jumpAgrade ​​reserves ​​right ​​to ​​cancel ​​any ​​existing ​​bookings, ​​at ​​any ​​time.

m) Tutors ​​are ​​responsible ​​for ​​checking ​​that ​​bookings ​​made ​​by ​​students ​​are ​​within ​​the ​​agreed ​​timeframe ​​of ​​48 ​​hours.

5. Missed​​Feedback

a) A β€‹β€‹β€œMissed ​​Feedback” ​​means ​​a ​​claim ​​by ​​a ​​Student ​​that ​​they ​​have ​​not ​​received a​​feedback​​submission​​from​​a​​private​​tutor​​within​​24-48​​hours.

b) A ​​Student ​​must ​​inform ​​jumpAgrade ​​of ​​a ​​Missed ​​feedback ​​by ​​phone ​​or ​​email ​​48 ​​hours ​​of ​​the ​​scheduled ​​finish ​​time ​​of ​​a ​​Lesson, ​​to ​​be ​​entitled ​​to ​​a

c) When ​​a ​​Student ​​informs ​​jumpAgrade ​​of ​​a ​​Missed ​​feedback, ​​jumpAgrade ​​will ​​the ​​Tutor ​​within ​​72 ​​hours ​​by ​​email ​​and ​​text ​​message ​​to ​​inform ​​them ​​a ​​Missed ​​feedback ​​claim ​​has ​​been ​​raised.

d) To ​​contest ​​a ​​Missed ​​feedback ​​claim, ​​Tutors ​​must ​​contact ​​jumpAgrade ​​by ​​or ​​email ​​within ​​48 ​​hours ​​of ​​being ​​informed ​​of ​​the ​​claim.

e) If ​​the ​​Tutor ​​has ​​not ​​provided ​​timely ​​feedback ​​to ​​the ​​student ​​within ​​48 ​​hours ​​the ​​submission, ​​jumpAgrade ​​will ​​process ​​a ​​full ​​refund ​​for ​​the ​​cost ​​of ​​the


1.1. By using Our Site you confirm that all the information you provide when you

create a profile, place a Booking, and/or register a payment account with jumpAgrade​​is​​true​​and​​accurate​​and​​that​​you​​will​​keep​​this​​information​​up-to-date.

1.2. You agree that when using Our Site and interacting with other Site users that you ​​will:

i. only ​​use ​​Our ​​Site ​​for ​​lawful ​​purposes;

ii. not use Our Site in a way that may lead to the encouragement, procurement ​​or ​​carrying ​​out ​​of ​​any ​​criminal ​​activity;

iii. only have one profile on Our Site, which must include accurate information, including ​​your ​​real ​​name;

iv. not ​​access ​​or ​​attempt ​​to ​​access ​​the ​​accounts ​​of ​​other ​​Site ​​users;

v. [not provide or attempt to provide contact details to other Site users within the ​​description ​​information ​​on ​​your ​​profile; ​​]

vi. not use Our Site in a way that infringes the rights of anyone else or that restricts ​​or ​​inhibits ​​anyone ​​else's ​​enjoyment ​​of ​​Our ​​Site;

vii. not breach the provisions of Section 10 of these Terms (usage of Intellectual Property);

viii. not knowingly or negligently introduce viruses, Trojans, worms or other harmful ​​material ​​onto ​​Our ​​Site ​​or ​​Our ​​servers;

ix. not penetrate or attempt to penetrate Our Site security measures, or attack

Our Site servers via a denial-of-service attack or a distributed denial-of service​​attack.

1.3. We have the right to remove any material posted on Our Site and reserve the right to suspend, restrict or terminate your access to Our Site at Our sole discretion

and at any time without notice to you if We have reasonable grounds to believe that you​​have​​breached​​any​​of​​the​​Terms,​​breached​​any​​law​​or​​are​​misusing​​Our​​Site.

1.4. jumpAgrade Ltd has an unlimited right to take any appropriate action against you ​​in ​​order ​​to ​​defend ​​Our ​​rights ​​or ​​those ​​of ​​any ​​other ​​person.


1.5. When you use Our Site, register for our Services, make a Booking with us etc. your ​​personal ​​data ​​may ​​be ​​processed ​​and ​​stored ​​by ​​jumpAgrade ​​Ltd.

1.6. For more information about how jumpAgrade Ltd use your personal information and Our security processes and policies, please read Our Privacy Policy. Please note

that when you agree to these Terms you shall also be deemed to have read and agreed​​to​​the​​Privacy​​Policy​​in​​its​​entirety.


2.1. We have taken reasonable precautions to try to ensure that prices quoted on Our ​​Site ​​are ​​correct ​​and ​​that ​​the ​​Our ​​Services ​​have ​​been ​​described ​​fairly.

2.2 All the subjects offered in the Our Services section of Our Site are subject to availability, including the availability of particular Tutor Users, meaning We may not always be able to supply your order at a desired time. We will inform you as soon as

possible if tuition the desired subject that you wish to order is not available and, if agreeable​​to​​you,​​We​​may​​offer​​tuition​​in​​that​​subject​​at​​an​​alternative​​time.

2.3 Our Services allow messaging and sharing of information between Student Users and ​​Tutor ​​Users.

2.4 When ordering Our Services or registering on Our Site it is your responsibility to ensure that the information you provide to Us is accurate information. If any of the

details previously provided to Us require updating, you can update these details by contacting​​Us​​at​​the​​contact​​details​​listed​​in​​Clause​​[​​]​​of​​these​​Terms.

2.5 You must access and use Our Services only for legal, authorized, and acceptable purposes. ​​You ​​will ​​not ​​use ​​(or ​​assist ​​others ​​in ​​using) ​​Our ​​Services ​​in ​​ways ​​that:

i. violate, misappropriate, or infringe the rights of other users of Our Site, including ​​privacy, ​​publicity, ​​intellectual ​​property, ​​or ​​other ​​proprietary ​​rights;

ii. are illegal, obscene, defamatory, threatening, intimidating, harassing, hateful,

racially, or ethnically offensive, or instigate or encourage conduct that would be​​illegal,​​or​​otherwise​​inappropriate,​​including​​promoting​​violent​​crimes;

iii. involve ​​publishing ​​falsehoods, ​​misrepresentations, ​​or ​​misleading ​​statements;

iv. impersonate ​​someone ​​else;

v. markets ​​tuition ​​services ​​other ​​than ​​those ​​of ​​jumpAgrade ​​Ltd;

vi. involve sending illegal or impermissible communications such as bulk messaging,​​auto-messaging,​​auto-dialing,​​and​​the​​like;​​or

vii. involve any use of the Services in a manner different to that contemplated by these ​​Terms, ​​unless ​​otherwise ​​authorized ​​by ​​Us.

2.6 We may change, suspend or end any of Our Services, or change and modify

prices prospectively at Our discretion. To the extent allowed under law, these changes​​may​​be​​made​​effective​​without​​notice​​being​​provided​​to​​you.



3.1. When registering a profile as a Tutor User you will have to provide Us with certain compulsory personal information as listed in Section 2.4 above. Please see Our Privacy Policy for more information on how your personal information will be used.

3.2 When you register a Tutor User profile We may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of Our Site and/or to maintain your profile security, such as in the My account section of Our

site. It is your responsibility to maintain the confidentiality of your password and profile​​information.


3.4 Once you have registered a Tutor User profile on Our Site you will then be placed on a contact listing operated by Us. Where a Booking is received in a subject you provide tuition on, and We have assigned the relevant Student User to you, then We

will contact you by e-mail with confirmation of such assignment on the personal e-mail​​address​​you​​provided​​to​​Us​​on​​registration.

3.5 The assignment of Tutor Users to a Student User in relation to a Booking is solely at ​​the ​​discretion ​​of ​​jumpAgrade ​​Ltd.

3.6 Once a Booking has been assigned to a Tutor User then that Tutor User will be

required to access the Platform section of Our Site and confirm the assignment by clicking​​theβ€‹β€‹β€œConfirm”​​button​​in​​theβ€‹β€‹β€˜Pending​​Assignments’​​section.

3.7 You are responsible for keeping your device and your profile safe and secure, and you must notify Us promptly of any unauthorized use or security breach of your profile.


[3.8. Please note that all Orders submitted by an Adult User are an offer to purchase our​​Services​​and​​are​​subject​​to​​acceptance​​by​​Us.]

3.9. We may choose, in Our sole discretion, not to accept an Order for any reason

without liability to you. Examples of when We may not accept an Order include, but are​​not​​limited​​to:-

i. If services are shown on Our site but are not available or are incorrectly priced ​​or ​​otherwise ​​incorrectly ​​described; ​​or

ii. If ​​​jumpAgrade ​​Ltd ​​are ​​unable ​​to ​​obtain ​​authorisation ​​of ​​your ​​payment; ​​or

iii. Incorrect/inaccurate ​​information ​​was ​​entered ​​in ​​your ​​Order.

3.10. Before you submit your Order, you have the opportunity to review and confirm which of Our Services you are ordering to allow you to check the total price of your Order. This will allow you to correct any input error prior to a Booking being completed.

3.9. Once you have confirmed your Order you will then be asked to input your

payment details. The payment process is explained in more detail below at Section [​​].

3.10. Please note that completion of the online checkout process does not constitute

Our acceptance of your Order. Our acceptance of your Order will take place only when​​payment​​for​​your​​ordered​​services​​has​​been​​completed.

3.11. After entering your payment details (see Section [ ] below), you will receive an e-mail notification to confirm that jumpAgrade Ltd has received your Order (β€œAcknowledgment e-mail”). This Acknowledgment e-mail does not constitute Our acceptance of your order. This Acknowledgement e-mail will contain an order number​​and​​details​​of​​the​​Services​​you​​have​​ordered​​from​​jumpAgrade​​Ltd.

3.12 Save in circumstances described in Section 3.13, a further email will be sent to

you confirming acceptance of your Order and providing you details of your Booking, including​​log​​in​​details​​and​​instructions​​how​​to​​access​​Our​​Platform.

3.13. If jumpAgrade Ltd cannot supply you with the Services you have ordered for whatever reason, We will not process your Order but instead will inform you of this by e-mail and, if you have already paid for the Services, We will give you a full

refund, as soon as reasonably possible, being no more than 30 days from the date on which​​your​​order​​was​​cancelled.

3.14 The identity of both Student Users and Tutor Users using Our Services will remain ​​confidential, ​​save ​​in ​​accordance ​​with ​​Section ​​10.7.


4.1. During the checkout process when you are submitting your Order you will be asked to enter and complete your payment details via a Stripe account. This payment will be the total sum payable for the Services ordered for the agreed period.

4.2. Please note that jumpAgrade Ltd and Stripe may collect and store your payment information as part of this service. Any information collected and stored by jumpAgrade Ltd will only be used in accordance with the Privacy Policy. Please note

that Stripe’s terms of use and privacy policies are independent of jumpAgrade Ltd, and​​these​​can​​be​​viewed​​on​​Stripe’s​​platform​​( ​ ​).

4.3. All payments made via Stripe are subject to authorisation by Stripe. If Stripe

refuse to authorise payment jumpAgrade Ltd will not accept your Order and will not be​​liable​​for​​any​​delay​​or​​non-delivery​​of​​the​​Services.

4.4. If there is an error and your payment is not received by jumpAgrade Ltd via Stripe but a Booking has been completed and you have already received the Services you ordered, you must immediately make payment for these Services to jumpAgrade Ltd.


5.1. jumpAgrade Ltd use all reasonable efforts to ensure that all pricing information on Our site is correct and up-to-date. If an error occurs and any of Our Services are mispriced, jumpAgrade can refuse your Order, as set out above at Section 3.9.

jumpAgrade Ltd is not obliged to supply Services which are incorrectly priced, as long as​​payment​​has​​not​​been​​received​​from​​you​​and​​has​​not​​been​​processed.

5.2. All prices are displayed in Euros and are inclusive of the current rate of any applicable ​​VAT, ​​unless ​​expressly ​​indicated ​​otherwise.

5.3. The total cost for the supply of the Services will be itemised and identified on the payment screen during the checkout process and in your Acknowledgment e-mail.

5.4. The terms and conditions of Our site will be subject to change from time to time. We ​​suggest ​​that ​​you ​​regularly ​​check ​​the ​​terms ​​and ​​conditions ​​on ​​Our ​​site.

5.5. jumpAgrade Ltd may vary the prices for the Services, as listed on Our site, at any time and without any notice to you. You will not be charged, nor will price change be

applied retrospectively to Services already ordered by you and for which jumpAgrade​​Ltd​​has​​already​​received​​payment.


6.1. Please note that these Terms do not affect your statutory rights as a consumer.

For more information on your statutory rights, contact your local trading standards authority​​or​​the​​equivalent​​consumer​​advice​​body.

6.2. If you have any questions, complaints or comments relating to the supply of Our

Services, or these Terms, please contact jumpAgrade Ltd. Contact details are set out in​​Clause​​22​​of​​these​​Terms​​or​​can​​be​​found​​on​​theβ€‹β€‹β€˜Contact’​​section​​of​​Our​​Site.

6.3. Bookings will be made available to Student Users through the β€˜Platform’ section on Our Site. The use of the Services ordered, including any Problem Set and Feedback provided by a Tutor User, will be specific to the Student User on whose

behalf the Adult User purchased the Services for and such information should not be shared​​with​​third​​parties.


6.4. Occasionally, access to Our Site and/or the supply of the Services you ordered may be delayed or prevented for reasons beyond jumpAgrade Ltd’s control, such as events in nature and other force majeure events. Where this is the case, we will

make every effort to keep you informed but shall be under no liability to you for such delay​​or​​failure​​where​​payment​​has​​not​​been​​taken.

6.5 Access to Our site may be interrupted, including for maintenance, repairs, upgrades, ​​or ​​platform ​​failures ​ .


7.1. As an EU consumer, under the EU Directive 97/7/EC on protection of consumers in respect of distance contracts (the β€œDirective”) as implemented in the Republic of Ireland, you are entitled to cancel your Order with Us within seven working days

from the date on which that order is made at no extra cost and no reason will be required​​to​​be​​given.

7.2. However, as stated in the Directive, the entitlement to cancel your Order under

Section 7.1 shall not apply where We have begun the provision of Services to you, with​​your​​agreement,​​before​​the​​end​​of​​the​​seven​​day​​cancellation​​period.

7.3. All order cancellation requests under the Directive must be sent to Us by e-mail

(or contact Us if you do not have e-mail) and, as the date of your notice is deemed to be​​the​​date​​on​​which​​you​​send​​your​​notice​​to​​Us,​​please​​keep​​some​​record​​of​​this.

7.4. If you wish to cancel (or are considering cancelling) the Services you have

ordered, please be aware that cancellation rights of EU consumers under the Directive​​do​​not​​apply​​to​​certain​​services.

7.5. If you consider the Services you receive, or are receiving, are being incorrectly

supplied then you must note the details of any error in supply and you must inform Us​​(by​​post,​​phone​​or​​e-mail​​only)​​of​​any​​error​​within​​a​​reasonable​​period​​of​​time.

7.6. Please note that We will not accept that the Services were incorrectly supplied

where you fail to notify Us of this within a reasonable period of time. In the case of incorrectly​​supplied​​services,​​We​​may​​offer​​you​​a​​replacement​​service.

7.7. Paragraphs within this Section 7 are not intended to be a full statement of all

your rights under the Directive. For further information about your statutory rights, contact​​your​​local​​trading​​standards​​authority​​or​​local​​consumer​​advice​​centre.

7.8. For further details about how to exercise your cancellation rights, please see the information ​​provided ​​on ​​of ​​Our ​​Site.


8.1. jumpAgrade Ltd will give you a refund where you cancel an Order in accordance with the Directive. All such refunds will be processed in accordance with your legal

rights and jumpAgrade Ltd will refund you within 30 days from the date on which We receive​​the​​cancellation​​of​​your​​order.

8.2. Where an Order is cancelled in accordance with the Directive We shall have no

liability for information provided to you that was not permanently deleted by you following​​your​​cancellation​​of​​the​​Order.

8.3. Any refunds made by Us will be made to the method of payment provided when

you placed your Order and will be subject to Our right to withhold amounts for any breach​​of​​these​​Terms



9.1. To the extent permitted by applicable law, jumpAgrade Ltd disclaims all representations and warranties, express or implied, that content or information

displayed in or on Our Site is accurate, complete, up-to-date and/or does not infringe​​the​​rights​​of​​any​​third​​party.

9.2 By using Our Site and Our Services you agree that We are not responsible for

third parties' content or information or for any damages as result of your use of or reliance​​on​​such​​content​​or​​information.


9.3. jumpAgrade Ltd uses reasonable efforts to ensure that Our Site is free from viruses and other malicious or harmful content. However, We cannot guarantee that your use of Our Site (including any content on it or any platform accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use Our Site safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, jumpAgrade Ltd shall not be

liable to any person for any loss or damage they suffer as a result of viruses or other malicious​​or​​harmful​​content​​that​​they​​access​​from​​or​​via​​Our​​Site.


9.4. jumpAgrade Ltd have placed links on Our Site to other platforms We think you may want to visit. We do not have control over the content of these platforms nor do We vet these platforms. You agree, should you access a linked platform from Our Site, that We are not responsible for the content of these platforms, including any advertising or products made available to you through such sites. Furthermore,

jumpAgrade Ltd will not be responsible for any offence, damage or loss caused by or connected​​to​​your​​use​​of​​such​​platforms​​except​​where​​required​​by​​applicable​​law.


10.1. You agree that all intellectual property rights (including, but not limited to, database rights, copyright, trademarks and any other intellectual property rights) in all material or content (including, but not limited to, logos, graphics, photographs, animations, videos, text, data compilation, audio and/or visual clips, music, software and any combination of the foregoing) supplied or made available on Our Site is owned or licensed by jumpAgrade Ltd and is protected by applicable copyright laws

and treaties throughout the world. You are only permitted to use these materials/content​​as​​expressly​​authorised​​by​​Us​​or​​Our​​licensors.

10.2. You may use, download and print content on Our Site solely for your own personal use or personal non-commercial use. Other than for your own personal use or internal business purposes, you may not without jumpAgrade Ltd’s prior written consent:

i. copy, ​​reproduce, ​​use ​​or ​​otherwise ​​deal ​​with ​​any ​​content ​​on ​​Our ​​Site;

ii. modify, ​​distribute ​​or ​​re-post ​​any ​​content ​​on ​​Our ​​site ​​for ​​any ​​purpose;

iii. reproduce, crawl, frame, link to or deep-link into Our Site on or from any other​​platform;

iv. or use the content of Our Site, or content provided as part of any Services ordered ​​by ​​you, ​​for ​​any ​​commercial ​​exploitation ​​whatsoever.

10.3. Except as set out at Sections 10.1 and 10.2 above, You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish,

display, distribute, commercially exploit, tamper with or create derivative works of such​​material​​and​​content.

10.4. The β€˜jumpAgrade’ trade mark as well as all trademarks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images, logos which appear as part of Our Services, on Our Site, advertisements, whether registered or not (the β€œTrade Marks”), are and remain the exclusive property of jumpAgrade Ltd and/or its partners and/or licensors and are proprietary marks protected by applicable copyright laws and

treaties throughout the world and may not be reproduced or otherwise without Our express​​permission.


10.5. If you acquire any copyright or other intellectual property rights in Our Site (whether by operation of law or otherwise), then you agree to assign those rights to jumpAgrade Ltd (including any rights you may have in user generated content that you submit through Our Site) on a worldwide basis absolutely to the fullest extent

permitted by law. You will also unconditionally and irrevocably waive any and all moral​​rights​​you​​acquire​​in​​or​​to​​Our​​Site,​​if​​applicable​​in​​your​​jurisdiction.

10.6. You further agree to execute all such documents and do all such acts and things as We may reasonably require in order to assign any such rights to jumpAgrade Ltd and to waive any moral rights you acquire in or to Our Site, if applicable in your jurisdiction.

10.7. Any material that you upload to Our Site, including all material provided as part of Our Services, will be considered non-confidential and non-proprietary and jumpAgrade Ltd have the right to use, copy, distribute and disclose to third parties any such material for any purpose. JumpAgrade Ltd also has the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to Our Site as part of Our Services constitutes a violation of any of their rights, including intellectual property rights or of their right to privacy. The provision of information in such circumstances will be solely at the discretion of JumpAgrade Ltd.

10.8. jumpAgrade Ltd will not be responsible, or liable to you or any third party, for the content or accuracy of any materials posted by you or any other user of Our Site and you hereby agree to be responsible to jumpAgrade Ltd for and indemnify jumpAgrade Ltd and keep jumpAgrade Ltd indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by jumpAgrade Ltd as a

result of any claim in respect of your use of Our Site and or any Services we provide to​​you.

10.9. jumpAgrade Ltd has the right to remove any material or posting you make on Our ​​Site ​​at ​​​jumpAgrade ​​Ltd’s ​​sole ​​discretion.


11.1. Nothing in these Terms shall exclude or limit jumpAgrade Ltd’s liability for personal injury or death caused by their negligence or for fraud or fraudulent

misrepresentation. In addition, these Terms shall not limit or exclude any other liability​​that​​is​​not​​permitted​​to​​be​​limited​​or​​excluded​​by​​applicable​​law.

11.2. You have certain rights as a consumer, including legal rights relating to services provided without proper care and diligence, or incorrectly described services. For further information about your legal rights in your country, contact your local trading

standards department or equivalent consumer advice body. Nothing in these Terms will​​affect​​these​​legal​​rights.

11.3. The Services supplied by jumpAgrade Ltd to you will be supplied with proper care and diligence by sufficiently skilled and trained staff and if the Service is not of satisfactory quality, you can contact jumpAgrade Ltd for a refund on any order made.

11.4 jumpAgrade Ltd is only responsible for losses that are a natural, foreseeable consequence of Our breach of these Terms. We will not be liable to you if We are prevented or delayed from complying with Our obligations under these Terms by

anything you (or anyone acting on your behalf) does or fails to do or due to events which​​are​​beyond​​Our​​reasonable​​control.

11.5 In any event, jumpAgrade Ltd will not be liable, arising out of or in connection with ​​these ​​Terms ​​for ​​any:

i. losses related to any business of yours including (without limitation) lost data, ​​lost ​​profits, ​​lost ​​revenues ​​or ​​business ​​interruption;

ii. loss ​​of ​​goodwill ​​or ​​reputation; ​​or

iii. special or indirect losses suffered by you arising out of or in connection with these ​​Terms; ​​or

iv. any ​​other ​​intangible ​​consecutive ​​and ​​non-consecutive ​​damages.

11.6. jumpAgrade Ltd will not be liable for any breach by you of the applicable laws

of the country in which you are resident in connection with the Services We supply or​​have​​supplied​​to​​you.

11.7 The aggregate liability of jumpAgrade Ltd under these Terms shall not exceed five times the most recent fee that you paid for any Services We provided to you, if any.


12.1. jumpAgrade Lrd excludes all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. JumpAgrade Ltd accepts no liability for any losses or

damages which are not reasonably foreseeable arising out of or in connection with these​​Terms​​or​​your​​use​​of​​Our​​Site.

12.2. Except to the extent required by applicable law, jumpAgrade Ltd shall not be

liable to any person for any loss or damage which may arise from the use of or reliance​​on​​any​​content​​or​​information​​displayed​​in​​or​​on​​Our​​Site.

12.3. jumpAgrade Ltd will not be responsible for any charge issued by your card

issuer or bank, as a result of jumpAgrade Ltd processing your credit/debit card payment​​in​​accordance​​with​​your​​booking.

12.4. These exclusions shall be governed by and construed in accordance with law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any

reason unenforceable then that provision shall be deemed severable and shall not affect​​the​​validity​​and​​enforceability​​of​​the​​remaining​​provisions.


13.1. You may not assign or sub-contract or otherwise any of your rights or

obligations under these Terms to any third party without the written consent of jumpAgrade​​Ltd

13.2. jumpAgrade Ltd may assign, transfer, novate or sub-contract any of its rights

and obligations under these Terms to any company or any other third party at its discretion,​​provided​​that​​your​​rights​​under​​these​​Terms​​are​​not​​affected.


Only you and jumpAgrade Ltd shall be entitled to enforce these Terms. No third party​​shall​​be​​entitled​​to​​enforce​​any​​of​​these​​Terms.


No relaxation or delay by jumpAgrade Ltd in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect its ability to subsequently exercise that right or remedy. Any waiver must be agreed with you and​​the​​relevant​​party​​in​​writing.


If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent​​jurisdiction,​​the​​rest​​of​​these​​Terms​​shall​​remain​​in​​full​​force​​and​​effect.


These Terms, all transactions and any matters arising out of your use of Our Site (including any contract entered between you and jumpAgrade Ltd through the Our Site) shall be governed by Irish law and subject to the non-exclusive jurisdiction of the​​courts​​of​​Ireland.


18.1. These Terms and any documents expressly referred to in them constitute the entire agreement between jumpAgrade Ltd and you and supersede any and all prior arrangements, terms, conditions, warranties and/or representations between

jumpAgrade Ltd and you, relating to the subject matter of any contract, to the fullest extent​​permitted​​by​​law,​​whether​​oral,​​written​​or​​otherwise.

18.2. In agreeing to these Terms, (and the documents referred to herein), jumpAgrade Ltd and you warrant that none of the parties are relying on any

statement, representation, assurance or warranty of any person (whether a party to that​​contract​​or​​not)​​other​​than​​as​​expressly​​set​​out​​in​​these​​Terms.

18.3. jumpAgrade Ltd and you agree that the only rights and remedies available to

the parties arising out of or in connection with your use of Our Site and/or the Services​​shall​​be​​for​​breach​​of​​contract​​as​​provided​​in​​these​​Terms.


19.1. jumpAgrade Ltd reserve the right, at their sole discretion, to change, modify, add or delete any part of these Terms at any time without further notice to you. Any changes to the Terms will be posted on Our Site by jumpAgrade Ltd and the date at the top of these Terms will be amended to show when these Terms were last revised.

19.2. jumpAgrade Ltd recommend that you revisit these Terms regularly to keep

informed of the current Terms that apply to your use of Our Site and the supply of Our​​Services​​to​​you.

19.3. Your continued access and use of Our Site and the Services after any changes or updates constitutes your acceptance of the new Terms. It is your responsibility to regularly check the Our Site and determine if there have been any changes to these Terms.

19.4. Please note that these Terms do not affect your statutory rights as a consumer.

For more information on your statutory rights, contact your local trading standards office​​or​​equivalent​​consumer​​advice​​body.


Where jumpAgrade Ltd elects, or is required by applicable law to issue or make available an invoice, jumpAgrade Ltd reserves the right to issue or make available electronic​​invoices​​and​​you​​agree​​to​​such​​form​​of​​invoicing.

21. Additional Terms & Conditions – Guidelines for Review of Services and Question ​​& ​​Answer

By accessing, browsing, using, registering or contributing to the jumpAgrade Ltd platform and any other area of Our Site where you can post submissions or reviews or ask questions you confirm that you have read, understood and agree to the following​​terms:-



Other than personal data which is subject to Our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to jumpAgrade Ltd on or through Our Site or otherwise disclosed, submitted or offered by you when using the Services shall become and remain the property of jumpAgrade Ltd once submitted. You must comply with these Terms when making submitting any information on Our site as part of the Services provided to you. You warrant that you own or have the right to use any such information submitted and that any such information submitted​​will​​comply​​with​​these​​standards​​and​​guidelines.


These terms also govern any such information submitted on any jumpAgrade Ltd related third party platform or page such as Our Facebook page, Twitter, YouTube or social​​networking​​site.


A disclosure, submission or offer of any such information and your agreement to these terms and conditions shall constitute an assignment to jumpAgrade Ltd of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to Our Site, including questions, or to make contact with other users of Our Site or to any such information submitted on any jumpAgrade Ltd related third party website or page, you must comply with the content standards set out in these Terms. All rights, including copyright on jumpAgrade Ltd pages are owned by or licensed to jumpAgrade Ltd. Any use of any jumpAgrade Ltd social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission​​of​​​jumpAgrade​​Ltd.​​All​​worldwide​​rights​​reserved.


Any material you upload to Our Site (that is not of a sensitive nature) will be considered non-confidential and non-proprietary, and We have the right to use, copy, distribute and disclose to third parties any such information submitted by you for any purpose. We also have the right to disclose your identity to any third party

who is claiming that any material posted or uploaded by you to Our Site or any jumpAgrade Ltd related third party social networking site constitutes a violation of their rights, including intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of Our Site. We have the right to remove any information submitted by on Our Site if, in Our opinion, such information does not​​comply​​with​​the​​content​​standards​​set​​out​​within​​these​​Terms.


If you have any questions, complaints or comments relating to Our Site, Our Services, the supply of the Services or these Terms please contact Us on the details below:


Email: ​ ​​ [email protected]